Jocelyn Tarleton
Hixson,TN
Summary
Well-educated and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals, and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Stocking Supervisor
Harbor Freight
06.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Train employees
- Monitor/ drive employees productivity
- Delegate task
- Keeping up with inventory count
- Communicating to employees the standards set
- Handling customer disturbance and creating customer satisfaction
- Open and close the store
- Cash office management
Retail Stocking Associate
Harbor Freight
03.2023 - 06.2024
- Stocking product to provide the items for customers
- Unloading truck of product in a timely matter
- Customer experience and assistance to product along with recommendation of product.
- Keeping the store updated with pricing and fixture updates. To keep Customer aware of new product and current pricing/ and or sales.
- Organization of bays with overstock in the backroom to be able to locate easily and efficiently.
- Technology knowledge to keep up with training and inventory accuracy systems
- Cross training in sales as a cashier. Giving full customer experience in the door with greeting and checking out in a fast pase to insure sales. Selling memberships to ensure customers return.
Sales Associate
Bed Bath & Beyond
07.2019 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds per store policy.
- Product knowledge, in making recommendations, or finding alternative products.
- As a Cashier one had a responsibility to provide efficient and pleasant customer service to produce a reoccurring customer.
- The task of fulfillment entails picking the item someone has ordered online and packaging the item to be sent out to the customer in a timely matter.
- Given responsibilities with key turns meaning if a cashier needed the approval of a transaction/return and assisting the cashier with questions.
Education
High School Diploma -
Hixson High School
05.2019
Associate of Science - General Science
Chattanooga State Community College
05.2021
Bachelor of Science - Psychology
The University of Tennessee - Chattanooga
05.2023
Skills
- Warehouse Operations
- Stock replenishment
- Materials Handling
- Organization
- Customer service
- Teamwork
- Communication
- Research
- Patience
- Strong work ethic
- Multitasking
- Attention to detail
- Goal oriented
- Employee motivation
- Decision-making
- Relationship building
Certification
Fork Lift Certified
Timeline
Retail Stocking Supervisor
Harbor Freight
06.2024 - Current
Retail Stocking Associate
Harbor Freight
03.2023 - 06.2024
Sales Associate
Bed Bath & Beyond
07.2019 - 02.2023
High School Diploma -
Hixson High School
Associate of Science - General Science
Chattanooga State Community College
Bachelor of Science - Psychology
The University of Tennessee - Chattanooga
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