Elyssa Munoz
Customer And Client Services
Chicago,IL
Summary
Determined Youth Counselor adept at behavior modification and redirection in transitional living environments. Dedicated and understanding with drive for assisting troubled youth in reaching maximum potential. Also an energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Event Security Gaurd
Advanced Security Solutions
Chicago, United States
08.2021 - 12.2021
- Interacted assertively but non-confrontationally with personnel and general public.
- Worked as Entry/Exit and site security for many different concerts and festivals like Northcoast, Riot Fest, Autumn Equinox etc.
- Permitted entry with escort for approved persons into secure locations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Checked and verified photo identification prior to granting facility access.
Youth Empowerment Specialist
La Casa Norte
Chicago, IL
08.2021 - 11.2021
- Delivered youth transitional assistance in areas of education, life skills and career development.
- Communicated with companies to arrange employment and internship opportunities.
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Coordinated transitional services for youth of diverse backgrounds.
- Developed individual and group programs to encourage prosocial behaviors.
- Designed individualized independent youth living plans to help youngsters learn self-reliance.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Oversaw day-to-day activities of residents in homeless facility.
- Prepared meals from scratch for youth during regulated dinner times.
- Oversaw all cameras and floors of the house while maintaining those in it.
Cashier and Stocker
Family Dollar
Chicago, IL
03.2020 - 06.2020
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Catering Lead
Roti Modern Mediterranean
Chicago, IL
01.2019 - 05.2019
- Prepared dishes for catering events or during high-volume shifts.
- Executed synchronized meal service simultaneously serving multiple guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Created catering menu based upon client specifications, event type, dietary needs and budget.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Ordered food items and supplies needed to fulfill catering jobs.
Line Server
Chipotle
Chicago, IL
08.2018 - 10.2018
- Took customer orders and prepared take-out items.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Rung up purchases, gave change and issued receipts.
- Served food according to temperature, safety, and presentation guidelines.
Directors Assistant
Truman College
Chicago, IL
01.2017 - 06.2017
- Managed calendar and prioritized inquiries and requests and made recommendations to support smooth day-to-day director engagements.
- Scheduled, coordinated and organized meetings and events to promote productive conventions, retreats and other logistics.
- Handled incoming and outgoing mail, email and faxes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Volunteered to help with special projects of varying degrees of complexity.
Art Assistant
Gallery 37
Chicago, IL
09.2016 - 05.2017
- Gave educational art instruction to clients and students.
- Managed art and office supply needs for art department.
- Facilitated requests regarding environment and level art creation process.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Taught students to identify key elements of style, intent and emotion when experiencing art.
- Inspired students and assisted in developing creativity and self-expression through various art forms and media.
- Educated students on cultural influences on music and art styles and techniques of modern and historic art.
- Assisted students in finding inspiration for art and music through emotion, other media and history.
Nursery Assistant
New Life Community Church
Chicago, IL
01.2012 - 06.2016
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Distributed food, napkins and beverages in preparation for snack time.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Truman Middle College
Chicago 09.2015 - 06.2018
Associates - Social Work
Harold Washington
Chicago 08.2018 - Current
Skills
People Skills
Bilingual
Safety and security
Food Handling
Program Oversight
Additional Information
- Jazzmean Palonis, Coworker @ La Casa Norte. 773-344-5757.
- Lulu Fishman, Coworker @ Gallery 37. 773.255.8255.
Timeline
Event Security Gaurd
Advanced Security Solutions
08.2021 - 12.2021
Youth Empowerment Specialist
La Casa Norte
08.2021 - 11.2021
Cashier and Stocker
Family Dollar
03.2020 - 06.2020
Catering Lead
Roti Modern Mediterranean
01.2019 - 05.2019
Associates - Social Work
Harold Washington
08.2018 - Current
Line Server
Chipotle
08.2018 - 10.2018
Directors Assistant
Truman College
01.2017 - 06.2017
Art Assistant
Gallery 37
09.2016 - 05.2017
High School Diploma -
Truman Middle College
09.2015 - 06.2018
Nursery Assistant
New Life Community Church
01.2012 - 06.2016