Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Olson

Silverdale,WA

Summary

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.

Overview

10
10
years of professional experience

Work History

Regional Account Manager

National City Mortage
Tacoma, WA
01.2005 - 04.2009
  • Reached out to accounts on frequent basis to check on satisfaction and to increase revenue.
  • Retained and ensured proper handling and care of over 100 client accounts.
  • Responsible for implementing all business building and relationship building expectations with uniquely assigned accounts and clients.
  • Managed multi million dollar pipeline using Salesforce.
  • Recognized as top sales generator in2007.

Wholesale Account Executive

Wausau Mortage
Bellevue, WA
01.2003 - 12.2004
  • Coordinated new customer training and orientations to meet customer needs and objectives.
  • Traveled throughout assigned territory to visit current customers and prospect for new business.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Maximized business potential by providing excellent customer service while ensuring 100 percent client satisfaction.
  • Coordinated new customer training and orientations to meet customer needs and objectives

Mortgage Loan Officer

Citi Mortgage
Silverdale , WA
06.1999 - 01.2003
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Fielded customer complaints and provided solutions.
  • Explained different types of loans pertaining to client situations.

Education

Finance

Bellevue College
Bellevue, WA

High School Diploma -

Bremerton HighSchool
Bremerton
06.1992

Skills

  • Loan Processing Coordination
  • Loan File Maintenance
  • Attention to Detail
  • Credit File Updating
  • Credit History Review
  • Customer Relations
  • Account development
  • Staff Training
  • Revenue Generation
  • Mortgage expertise

Timeline

Regional Account Manager

National City Mortage
01.2005 - 04.2009

Wholesale Account Executive

Wausau Mortage
01.2003 - 12.2004

Mortgage Loan Officer

Citi Mortgage
06.1999 - 01.2003

Finance

Bellevue College

High School Diploma -

Bremerton HighSchool
Jennifer Olson