Zachary Seymour
Vernon
Summary
Friendly and solutions-driven Entry-Level Help Desk Technician with CompTIA A+ certification and extensive experience in troubleshooting hardware/software issues, user support, and system maintenance. Currently pursuing an Associate of Science in Cybersecurity at Tunxis Community College, showcasing a commitment to continuous learning and professional development. Proven track record of assisting non-technical users, configuring devices, and deploying operating systems in personal and academic projects. Excellent communicator with a customer-first mindset, eager to contribute to IT operations in a help desk or technical support environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
99 Restaurant
07.2023 - Current
- Managed and coordinated dining room operations to ensure seamless, high-quality service for guests.
- Professionally handled guest inquiries, reservations, and telephone communications, providing prompt and helpful responses.
- Engaged with patrons to guarantee exceptional dining experiences, addressing concerns, resolving issues, and fostering positive relationships.
- Warmly welcomed guests, efficiently managed seating arrangements, and optimized wait times to enhance customer satisfaction.
Retail Cashier
HomeGoods
03.2021 - 07.2023
- Provided a welcoming and personalized shopping experience by greeting customers and identifying their needs.
- Maintained up-to-date knowledge of promotions, payment policies, and exchange procedures to ensure smooth transactions.
- Educated customers on product features, usage, and care, enhancing their purchasing confidence and satisfaction.
- Monitored store security, proactively identifying and addressing potential risks to prevent theft and ensure a safe shopping environment.
Education
CompTIA A+ Certified -
California Institute of Applied Technology
Cybersecurity: Networking Concentration - A.S. - Cyber Security
Tunxis Community College
Farmington, CTSkills
- Computer Construction and Maintenance
- Computer Installation/Modification
- Hardware/Software Maintenance and Repair
- Google Suites
- Apple Suites
- Cloud Computing
- Diagnostics
- OS Installation
- Virtual Machines
- Microsoft Suites
Certification
A+ Certification
Timeline
Host
99 Restaurant
07.2023 - Current
Retail Cashier
HomeGoods
03.2021 - 07.2023
CompTIA A+ Certified -
California Institute of Applied Technology
Cybersecurity: Networking Concentration - A.S. - Cyber Security
Tunxis Community College
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