Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Frick

FL

Summary

I am a graduate of Penn State University with a Bachelor degree in Business Administration and Marketing. I began my career interning at a local advertising company SchifinoLee Inc. Following my passion for marketing' I started for Publix Super Markets a Fortune 500 Company and have met the most inspiring and ,ell driven people thus far. At' Publix I continue to immerse myself in the culture and keep trying to be a good steward to my community. While pursuing career ambitions' I manage to obtain my Masters degree at South University in Information Technology. If you happen to work with me you will quickly find out that I am huge team player that loves to see my team succeed' more than individual accolades. My other main skill is acknowledging others strengths and getting a team to work in highly efficient and positive environment.

Overview

11
11
years of professional experience

Work History

Contact Center Specialist

PUBLIX SUPER MARKETS
04.2020 - Current
  • Responsible with coordination of break and fix service to retail and support customers via phone call and email support
  • Everyday is a new challenge with coordination with different parts of the Facility department to provide our stores with clear and fast solutions
  • Also responsibilities can include pulling reports creating estimates work load leveling analysis and management of wide variety of tasks
  • Help prepare overnight reports and assist different contact center teams
  • Give assistance to different level of divisional management upon request
  • Trained new personnel regarding company operations, policies and services.

Fulltime associate

PUBLIX SUPER MARKETS
08.2014 - 04.2020
  • Help maintain good customer relations and help implement new company strategies
  • Continue to work with proper work codes and in-force proper safety tips.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.

Account Service Intern

SchifinoLee Advertising & Branding
01.2014 - 08.2014
  • Posting on various social media platforms as assigned (Twitter, Facebook, Instagram, etc)
  • Assisted with analytics report writing and monitoring social communities and trending new topics
  • Assisted with content writing for social communities' promotions' and marketing campaigns
  • Duality check social ad campaigns content best practices guides and other materials for internal and external clients as-needed
  • Assisted with administrative tasks as-needed for social account management

Event Coordinator Intern

Bell Socialization Services Inc.
08.2013 - 01.2014
  • Company Overview: a local non-profit organization
  • Assisted with event planning and execution resulting in successful and ,ell-attended events
  • Created and maintained event websites social media accounts and other online platforms to promote the event
  • Developed and implemented an customer satisfaction survey that improved feedback accuracy by 100%
  • Analyzed employee survey results to identify areas for improvement and created a plan to address identified issues
  • Posted several successful charity event that raised over 50k for Bell Socialization Services

Education

Master of Science - Information Technology

South University
03-2022

Bachelor of Business Administration - Marketing

Penn State Universit
01-2014

Skills

  • Ability to Work in a Team
  • Communication
  • Ability to Work Under Pressure
  • Microsoft Excel
  • Coordinating
  • Running ERG
  • Overnight Report
  • Understanding multiple teams function

Timeline

Contact Center Specialist

PUBLIX SUPER MARKETS
04.2020 - Current

Fulltime associate

PUBLIX SUPER MARKETS
08.2014 - 04.2020

Account Service Intern

SchifinoLee Advertising & Branding
01.2014 - 08.2014

Event Coordinator Intern

Bell Socialization Services Inc.
08.2013 - 01.2014

Master of Science - Information Technology

South University

Bachelor of Business Administration - Marketing

Penn State Universit

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