Mayte Martinez
Cypress,TX
Summary
Seeking a position where can leverage experience, background, and knowledge.
A highly organized and friendly professional currently pursuing a degree in Registered Nursing at the Inter American University of Puerto Rico, with an anticipated graduation in 2025.
Skilled in establishing long-term, positive relationships with clients, co-workers, and external stakeholders. Resourceful, detail-oriented, and adept at problem-solving and multitasking. Hardworking; Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Childcare Worker
Home
12.2017 - 01.2023
- Provided care for 4 children aged 6 months to 8 years, both during the day and night
- Prepared meals, ensured children were fed, bathed, and put to bed
- Handled diaper changes and assisted with potty training
- Monitored children's activities and assisted with school homework
- Coordinated play dates and developed innovative educational games to enhance reading abilities.
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Manufacturing Assembler Level IV
Hewlett Packard Company/Hewlett Packard Enterprise
02.2012 - 10.2017
- Built complex servers, racks, and cabling with fiber, CAT5, and CAT6 for various companies
- Certified through Hewlett Packard Inc., Enterprise, and other relevant entities
- Conducted pre-audit checks on racks/cabinets
- Trained new associates on server building and cabling
- Conducted repairs on server racks/cabinets and servers
- Proficient in electronic and mechanical repair, including hard drives.
Customer Service Cashier
My Fit FOODS
08.2014 - 09.2014
- Served as a Production Associate and Assembly Labeler.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Kroger
08.2012 - 10.2012
- Worked in the bakery area and floral department.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Customer Service Cashier
Taco Bell
08.2012 - 10.2012
- Served as a Food Server, handled food preparation, and maintained cleanliness in the work area.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
Education
Pursuing a degree in Nursing, RN -
Inter American University of Puerto Rico
San Juan Puerto Rico06.2025
Associate of Arts -
Lone Star Montgomery College (core Coursework)
Conroe, TX01.2018
Degree in Cultural Studies -
Universidad Carlos Rafael Rodríguez (Cuba)
Cienfuegos 09.2008
Skills
- Typing speed: 28 words per minute
- Bilingual: Fluent in Spanish and English
- Strong work ethic
- Computer Skills
- Order Fulfillment
- Production Scheduling
- Technical document interpretation
- Precision Measurements
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Following Procedures and Protocols
- Active Listening
- Decision-Making
- Written Communication
- Fluency
- Stress Tolerance
- Adaptive Learning
- Friendly, Positive Attitude
- Flexible and Adaptable
- Dependable and Responsible
- Calm Under Pressure
- Organization and Time Management
- Verbal Communication
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Childcare Worker
Home
12.2017 - 01.2023
Customer Service Cashier
My Fit FOODS
08.2014 - 09.2014
Customer Service Cashier
Kroger
08.2012 - 10.2012
Customer Service Cashier
Taco Bell
08.2012 - 10.2012
Manufacturing Assembler Level IV
Hewlett Packard Company/Hewlett Packard Enterprise
02.2012 - 10.2017
Pursuing a degree in Nursing, RN -
Inter American University of Puerto Rico
Associate of Arts -
Lone Star Montgomery College (core Coursework)
Degree in Cultural Studies -
Universidad Carlos Rafael Rodríguez (Cuba)
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