Arielle McClung
Portland
Summary
Led initiatives to enhance customer experiences in hospitality and tourism industries. Fostered strong relationships with clients and team members to drive satisfaction and loyalty. Reacted promptly to challenges, ensuring seamless operations and service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Childcare Provider
Self Employed Services
02.2020 - 02.2025
- Supervised daily activities to ensure child safety and well-being.
- Developed engaging educational activities to promote cognitive and social skills.
- Communicated effectively with parents regarding child progress and behavioral concerns.
- Implemented individualized care plans based on each child's unique needs.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Provided emotional support and guidance to children during difficult times.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
Childcare Provider
Oregon Department of Human Services
09.2018 - 08.2019
- Oversaw daily activities for four children, fostering a safe and engaging environment. Coordinated meal preparation and service, ensuring nutritional needs were met. Supported academic development through tailored assistance. Led outings to enhance social skills and learning experiences. Developed and implemented educational activities to promote growth. Managed transportation logistics for children between daycare, home, and appointments.
- Enhanced program efficiency by streamlining daily routines and schedules.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Utilized positive reinforcement techniques to encourage good behavior.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
- Assisted children with homework and school projects, enhancing academic support.
Receptionist
Brilliance Salon & Day Spa
06.2014 - 09.2014
- Achieved seamless salon operations by efficiently managing opening and closing tasks. Enhanced customer satisfaction through prompt phone support and organized appointment scheduling. Maintained financial integrity by accurately processing transactions and balancing the cash register.
- Executed routine cleaning and organization tasks, including sweeping, washing salon linens, and restocking shelves to enhance operational efficiency.
Barista/Sales Associate
Mt. Hood Community College Bookstore
12.2009 - 04.2014
- Executed beverage preparation and service, ensuring high-quality standards.
- Delivered exceptional customer service while managing cashier operations and ensuring accurate transaction processing.
Inventory Staff
Mt. Hood Community College Business Office
07.2013 - 11.2013
- Constructed a user-friendly Excel template for systematic organization of collected data.
- Conducted regular audits to account for supplies and materials in every classroom on campus.
- Organized and entered data into the system, ensuring seamless access for other staff members.
Disney College Program
Walt Disney Worldwide Services: Disneyland Resort
01.2013 - 07.2013
- Contributed to Disney's renowned college internship program, enhancing professional skills and networking opportunities.
- Enhanced workplace competencies by successfully completing two Disney career courses.
- Guided and supported 500+ guests each day to enhance overall resort experience.
- Managed cash handling and customer interactions at toll booths to ensure smooth traffic flow.
- Adapted swiftly to dynamic work conditions to enhance team productivity and operational efficiency.
Sales Associate/Customer Service Center
Walmart Neighborhood Marketplace
04.2012 - 09.2012
- Coordinated efforts with team members to ensure comprehensive stocking of store for successful launch.
- Facilitated accurate inventory management through systematic labeling of bar codes and application of ISBN numbers.
- Oversaw daily cash register operations, ensuring seamless transaction processing. Led efforts to streamline payment processing, enhancing customer satisfaction. Mentored team members in handling complex transactions, fostering a collaborative work environment.
- Managed money order disbursement and provided assistance with customer returns to enhance service efficiency.
Call Center Agent
Applied Computer Services (ACS)
04.2011 - 06.2011
- Executed effective customer communication and support strategies to foster positive relationships and address client needs.
- Executed customer support and billing operations, enhancing service delivery for Sprint/Nextel clients.
- Diagnosed and addressed customer concerns, including billing discrepancies, device malfunctions, and programming queries.
- Managed updates to customer accounts, ensuring compliance with Sprint/Nextel operational standards.
Receptionist
Brake Team Inc.
02.2011 - 04.2011
- Assisted corporate office with call center operations at Brake Team. Supported audit processes during temporary assignment. Provided customer service to enhance team efficiency.
- Assisted customers by answering calls and addressing issues. Provided information to customers and management. Scheduled service appointments efficiently.
Education
Associate of Science - Hospitality and Tourism Management (& Travel), Business
Mt. Hood Community College
Gresham, OR06.2014
Skills
- Assisted customers with inquiries and concerns to enhance satisfaction Provided support in resolving issues to maintain positive relationships Delivered prompt responses to customer needs to ensure effective service
- Executed data entry and typing tasks with an average speed of 50 words per minute
- Demonstrated proficiency in a wide range of computer programs
- Assisted in managing telecommunications operations by routing calls efficiently Supported team members in troubleshooting switchboard issues to enhance communication flow Maintained accurate records of call logs and service requests
- Executed food preparation processes to ensure timely service delivery
- Assisted in processing cash transactions and maintaining accurate records Supported reconciliation efforts to ensure financial accuracy Collaborated with team members to resolve discrepancies efficiently
- Assisted in receiving merchandise and stocking shelves efficiently Supported inventory management by organizing products and maintaining accurate stock levels Contributed to a clean and orderly storage area to enhance operational efficiency
- Assisted in developing marketing strategies to enhance brand visibility Supported team members in executing promotional campaigns effectively Contributed to market research efforts to identify customer needs and preferences
- Demonstrated strong analytical skills to evaluate complex data sets and derive actionable insights
- Demonstrated proficiency in resolving issues within dynamic, fast-paced environments
- Refined interpersonal skills by working collaboratively with children and adults, fostering understanding and patience in various situations
Certification
- Food Handler's Certificate Renewed August 2019 Multnomah County Health Department
- Travel Oregon- Oregon Tourism Commission February 2012 Certificate in recognition of successful completion of the Oregon Q Care Customer Service Program. The skills mastered in this training demonstrate my commitment to customer service excellence.
- CPR, AED, & First Aid Certified December 2018 State approved training courses & certification of completion.
Timeline
Childcare Provider
Self Employed Services
02.2020 - 02.2025
Childcare Provider
Oregon Department of Human Services
09.2018 - 08.2019
Receptionist
Brilliance Salon & Day Spa
06.2014 - 09.2014
Inventory Staff
Mt. Hood Community College Business Office
07.2013 - 11.2013
Disney College Program
Walt Disney Worldwide Services: Disneyland Resort
01.2013 - 07.2013
Sales Associate/Customer Service Center
Walmart Neighborhood Marketplace
04.2012 - 09.2012
Call Center Agent
Applied Computer Services (ACS)
04.2011 - 06.2011
Receptionist
Brake Team Inc.
02.2011 - 04.2011
Barista/Sales Associate
Mt. Hood Community College Bookstore
12.2009 - 04.2014
Associate of Science - Hospitality and Tourism Management (& Travel), Business
Mt. Hood Community College