Azra Grebovic
Spring,TX
Summary
Oversaw patient coordination in medical supply industry for 5+ years. Cultivated strong customer service relationships to enhance satisfaction. Advanced skills in Excel and Word. Actively pursuing data analytics certification to drive informed decision-making.
Overview
11
11
years of professional experience
Work History
New patient care specialist
Advanced Diabetes Supply
08.2021 - 02.2026
- Managed onboarding of new patients requiring diabetic supplies
- Reviewed and maintained patient medical records in compliance with HIPPA regulations
- Coordinated prior authorizations with insurance providers and healthcare offices
- Verified insurance benefits and eligibility for coverage
- Communicated with physician offices as well as insurance carriers to obtain required documentation
- Remote
CSR - Customer Service Representative
Maximus Call Center
Reston, VA
04.2021 - 06.2021
- Handling inbound and outbound calls
- Answering general questions on Covid-19 vaccinations and pandemic related questions Registering United States residents for Covid-19 vaccination
- Collecting and analyzing customer information
- Providing accurate, valid and complete information by using trained tools and methods
- Going the extra mile to engage with customers.
Customer Service Representative
Tyme Global Technologies
Houston, TX
01.2021 - 04.2021
- Handling inbound and outbound calls
- Answering general questions on Covid-19 vaccinations and pandemic related questions Registering Florida residents for Covid-19 vaccination
- Collecting and analyzing customer information
- Providing accurate, valid and complete information by using trained tools and methods
- Going the extra mile to engage with customers.
Receptionist
J & R Grinding
Houston, TX
09.2016 - 11.2020
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Handling queries and complaints via phone and email
- Maintaining security and telecommunication systems
- Mastering Microsoft Excel and other basic computer skills
- Maintaining customer relationships
- Coordinating meetings and appointments
- Assisting with organization of company functions and events
Receptionist
KTP Builders
Missouri City, TX
05.2015 - 07.2016
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Maintaining security and telecommunication systems
- Handling queries and complaints via phone and email
- Maintaining customer relationships
- Coordinating meetings and appointments
- Assisting with organization of company functions and events
Education
Upper secondary education - undefined
High school diploma - undefined
Skills
- Executed clerical tasks to ensure efficient office operations
- Directed team operations to enhance collaboration and productivity
- Assisted guests with inquiries and requests to enhance their experience Supported team members in maintaining cleanliness and organization of dining areas Contributed to efficient service delivery during peak hours
- Assisted with phone inquiries to provide accurate information and support to customers Responded promptly to customer questions and concerns via phone Facilitated communication between customers and relevant departments to resolve issues
- Oversaw comprehensive management of office supply inventory and procurement processes
- Executed cash transaction processing with precision and efficiency
- Managed appointment scheduling to optimize team availability and enhance client interactions
- Assisted patients with inquiries and appointment scheduling Supported healthcare staff in managing patient records Facilitated communication between patients and medical professionals
- Facilitated client email correspondence to enhance communication and relationship management
- Assisted in managing multiple tasks simultaneously to support team objectives Collaborated with colleagues to prioritize workload and meet deadlines Contributed to project completion by maintaining focus on key deliverables
- Facilitated effective interpersonal communication to enhance team collaboration
- Executed insurance verification processes to ensure accurate patient billing
- Facilitated resolution of conflicts to foster a collaborative work environment
- Assisted in managing electronic medical records and electronic health records systems Supported teams in maintaining accurate patient data and documentation Contributed to training staff on system functionalities
- Assisted in various construction tasks to support project completion Collaborated with team members to maintain safety standards on site Contributed to the organization of materials and tools for efficient workflow
- Facilitated client interactions through effective phone communication
- Facilitated effective phone communication to enhance client relationships
- Executed strategic problem-solving initiatives to enhance operational efficiency
- Assisted in installation and maintenance of HVAC systems Supported troubleshooting efforts to resolve system malfunctions Collaborated with team members to ensure timely project completion
- Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service delivery
- Assisted in daily office operations to maintain efficiency Supported team members with administrative tasks to enhance productivity Organized files and documents for easy access and retrieval
- Oversaw customer support ticket management to ensure timely resolution of inquiries
- Supported quality assurance processes to maintain product standards Assisted in identifying defects and implementing corrective actions Collaborated with teams to enhance product reliability
- Provided comprehensive executive administrative support to enhance operational efficiency
- Optimized scheduling and prioritization of tasks to enhance productivity
- Oversaw administrative functions to enhance operational efficiency
- Oversaw phone call management to ensure efficient communication and responsiveness
- Conducted thorough reviews of documentation to ensure accuracy and compliance
- Facilitated patient interactions to enhance care delivery and support patient needs
- Oversaw health information security protocols to safeguard sensitive patient data
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Facilitated effective communication through phone interactions Assisted customers with inquiries and concerns Supported team members in maintaining professional phone etiquette
- Demonstrated proficiency in crafting clear and compelling written communication
- Executed word processing tasks to ensure accurate and efficient document creation
- Facilitated collaborative efforts among team members to achieve project goals
- Assisted customers in identifying product needs and preferences Supported sales team in achieving monthly targets through effective communication Contributed to maintaining organized inventory and product displays
- Cultivated and strengthened customer relationships to enhance loyalty and retention
- Managed patient inquiries to ensure timely and accurate responses
- Facilitated training delivery sessions to enhance employee skills and knowledge
- Cultivated comprehensive office experience through diverse administrative tasks
- Assisted customers in selecting wireless products that meet their needs Supported team members in achieving sales targets through effective communication Maintained knowledge of current wireless technology trends to provide informed recommendations
- Assisted in organizing and packing items for efficient transport Supported team members in maintaining inventory accuracy Contributed to the timely completion of packing tasks
- Assisted in typing documents and reports for team projects Supported colleagues by transcribing meeting notes and action items Contributed to maintaining organized records through accurate data entry
- Assisted guests with inquiries and requests to enhance overall satisfaction Supported team members in delivering exceptional service experiences Maintained cleanliness and organization in guest areas to promote a welcoming environment
- Managed high-volume inbound and outbound calls to ensure customer satisfaction
- Oversaw benefits administration processes to ensure compliance and employee satisfaction
- Assisted teams in utilizing CRM software to manage customer relationships effectively Supported data entry and maintenance to ensure accurate customer information Helped troubleshoot software issues to enhance user experience
- Executed order processing operations to ensure timely fulfillment and customer satisfaction
- Oversaw comprehensive schedule management to optimize resource allocation
- Executed computer operations to ensure system functionality and efficiency
- Implemented clinical confidentiality policies to safeguard patient information
- Facilitated client onboarding processes to ensure smooth transitions and support team objectives Assisted in gathering necessary documentation and information for new client accounts Collaborated with team members to address client inquiries and provide timely solutions
- Assisted in data entry and analysis using Microsoft Excel Supported team members in creating spreadsheets for project tracking Contributed to the organization of data for reporting purposes
- Administered patient care and assisted healthcare professionals in clinical settings
- Oversaw workflow management processes to enhance operational efficiency
- Assisted in managing financial records using QuickBooks Supported team members in data entry and reconciliation tasks Helped maintain accurate accounts payable and receivable processes
- Utilized medical terminology to enhance communication and documentation accuracy
- Facilitated patient scheduling through efficient phone communication
- Leveraged advanced computer skills to enhance operational efficiency
- Operated multi-line phone systems to facilitate communication among team members Assisted in troubleshooting phone system issues to maintain operational efficiency Supported staff in utilizing phone features effectively for improved collaboration
- Utilized Microsoft Outlook to manage daily communications and schedule meetings effectively Supported team members by organizing shared calendars and coordinating appointments Assisted in maintaining organized email correspondence for improved workflow
- Processed order confirmations to facilitate timely delivery of products Communicated with customers to clarify order details and resolve issues Supported team efforts in maintaining accurate inventory records
- Assisted in managing incoming calls to provide timely responses to customer inquiries Supported team members by relaying important messages and information Maintained organized records of calls for future reference
- Executed data entry tasks with precision and attention to detail Supported team members by maintaining accurate records and documentation Assisted in organizing and managing data for efficient retrieval
- Assisted colleagues in understanding client needs through active listening Supported team members in resolving conflicts by fostering open communication Provided guidance to peers in developing empathetic responses to customer inquiries
- Assisted in coordinating logistics operations to support timely delivery of goods Contributed to inventory management processes to maintain optimal stock levels Supported team efforts in tracking shipments and resolving delivery issues
- Assisted teams in utilizing Google Workspace tools for collaboration and communication Supported project management efforts by organizing shared documents and calendars Facilitated training sessions to enhance team proficiency in Google Workspace applications
- Assisted in maintaining accurate medical records for patient care Supported healthcare teams by organizing and updating patient information Contributed to efficient record-keeping processes to enhance service delivery
- Executed customer acquisition strategies to drive business growth
- Assisted in maintaining compliance with HIPAA regulations to protect patient information Supported training initiatives for staff on HIPAA policies and procedures Aided in the development of documentation to ensure adherence to privacy standards
- Facilitated systems and applications support to enhance operational efficiency
- Leveraged telehealth expertise to enhance patient access to healthcare services
- Facilitated customer interactions to enhance service experience
- Executed high-volume typing tasks with precision and efficiency
- Assisted visitors with check-in and check-out processes Provided information about hotel services and local attractions Supported team members in maintaining a welcoming environment
- Assisted teams in organizing documents and collaborating on projects Supported project timelines by maintaining schedules and deadlines Facilitated communication among team members to enhance workflow
- Oversaw comprehensive case management processes to ensure effective client support
- Demonstrated exceptional organizational skills to streamline project workflows
- Oversaw daily operations within a medical office environment
- Demonstrated meticulous attention to detail in all tasks and projects
- Delivered comprehensive patient care by assessing needs and implementing treatment plans
- Assisted users in creating and formatting documents using Microsoft Word Supported team members in utilizing templates and styles for consistent document presentation Provided guidance on basic features to enhance document functionality
- Managed comprehensive record-keeping systems to ensure data accuracy and accessibility
- Leveraged CRM system expertise to enhance customer relationship management processes
- Assisted in managing electronic health record systems to streamline patient data access Supported healthcare teams in utilizing ehr systems for improved patient care Contributed to training staff on effective use of ehr systems for enhanced workflow efficiency
- Assisted in developing nutrition plans for clients Supported team in conducting dietary assessments Helped implement wellness programs to promote healthy eating habits
- Assisted in preparing and submitting expense reports for timely reimbursement Supported team members in tracking and categorizing expenses accurately Collaborated with finance department to resolve discrepancies in expense documentation
Languages
Croatian - Fluent
Serbo-Croatian
Bilingual
English - Expert
Additional Information
Authorized to work in the US for any employer
Additional Information
Currently working on obtaining professional data analytics certification
Timeline
New patient care specialist
Advanced Diabetes Supply
08.2021 - 02.2026
CSR - Customer Service Representative
Maximus Call Center
04.2021 - 06.2021
Customer Service Representative
Tyme Global Technologies
01.2021 - 04.2021
Receptionist
J & R Grinding
09.2016 - 11.2020
Receptionist
KTP Builders
05.2015 - 07.2016