Kathleen Peek
Kalamazoo,MI
Summary
With many years in the customer service field and accounting field I describe myself and the consummate team player. I am a great communicator and have a positive outlook. I have great problem solving skills and willing to offer solutions. I am highly organized in handling accounting needs and clerical support. Skilled with accounting software and quick to learn new processes. I believe that I would be a great asset to Gun Lake Casino bringing years of experience and knowledge.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
University of Virginia
Charlottesville, VA
06.2012 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Adjusted bills and refunded money to customers as requested and approved.
- Coordinated with various departments to determine supply needs.
- Compiled data from sources such as catalogs, supplier quotes, customer requirements,.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Prepared purchase orders and sent to distributors and suppliers.
- Processed invoices, payments, and statements in a timely manner.
- Prepared bank deposits.
- Resolved customer inquiries regarding bills and payments.
- Generated financial reports for management review on a regular basis.
- Assisted with external audits conducted by accounting firms.
- Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Received and recorded cash, checks and transfers.
Education
Some College (No Degree) - General Studies
Lake Superior State University
Sault Ste. Marie, MISome College (No Degree) - General Studies
Grand Valley State University
Grand Rapids, MISkills
- Report Preparation and Generation
- Data Entry (10 Key)
- Filing: daily, monthly and yearly
- Month-end documentation
- Accounting Software: throughout my years in accounting I have mastered several accounting software programs with relative ease
- Accounting experience
Timeline
Customer Service Representative
University of Virginia
06.2012 - 02.2023
Some College (No Degree) - General Studies
Lake Superior State University
Some College (No Degree) - General Studies
Grand Valley State University
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