Shalini Verma
Columbus,GA
Summary
Organized and motivated candidate eager to apply management and organizational skills in various environments. Seeking best opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
HR Executive
BSL Placement
07.2013 - 08.2014
- Identify the recruitment needs through job analysis
- Recruitment or Manpower Planning
- Screening of Job applications and initial short-listing of the candidate
- Conducting Interview and assessment of the applicant
- Reference/Background check
- Issuance of Job offer letter and joining and onboarding.
Sr. Technical Support Exe. With Hughes.net Process
SUTHERLAND (Malad - Mumbai)
02.2008 - 06.2009
- Responsible for providing quality customer care assistance to the customers
- Attending calls, listening to them & answering them in the best possible manner to satisfy them.
Customer Care Officer
CONVERGYS - (Malad-Mumbai)
02.2007 - 11.2007
- Attending calls, listening to customers carefully, understanding them & answering them in the best possible manner to satisfy them
- To maintain the continuity with loyal customers & creating interests in upcoming customers
- Keep updated with related & prerequisite knowledge for enhancing skills in providing best customer care services
- To make our customers aware of the occurring & upcoming opportunities as customer satisfaction is the utmost thing.
Customer Care Executive
IBM - (Gurgaon-Delhi)
05.2006 - 10.2006
- Booking seats, giving information about the seat availability, baggage allowance, weather conditions, natural calamities, etc
- Taking care of passenger's queries related to travel & assure them about the reliability of services
- To get customers acknowledged in terms of pre-departure formalities like visa, passport, etc
- Providing good customer service is something really important.
Merchandiser
Nam Advertising
07.2005 - 07.2005
- Responsible for Advertising Performance
- Responsible for Motivating Customers by Presentation.
Counsellor
ESSAR
06.2004 - 06.2004
- Responsible for Counseling Subscribers
- Counseling about the new products, schemes & plans.
Education
MBA - Human Resource
Symbiosis Centre of Distance learning
Pune, MAHARASHTRAMaster's - Economics
Lucknow University
Lucknow, Uttar PradeshBachelor's - English, Economics & Travel & Tourism Management
Lucknow University
Lucknow, Uttar PradeshSkills
- Organization & Strong interpersonal skills
- Effective communications
- Team work and leadership skills
- Result oriented and confident
- Analytical & Initiative
- Affirmative action orientation
- Recruiting and hiring oversight
Timeline
HR Executive
BSL Placement
07.2013 - 08.2014
Sr. Technical Support Exe. With Hughes.net Process
SUTHERLAND (Malad - Mumbai)
02.2008 - 06.2009
Customer Care Officer
CONVERGYS - (Malad-Mumbai)
02.2007 - 11.2007
Customer Care Executive
IBM - (Gurgaon-Delhi)
05.2006 - 10.2006
Merchandiser
Nam Advertising
07.2005 - 07.2005
Counsellor
ESSAR
06.2004 - 06.2004
MBA - Human Resource
Symbiosis Centre of Distance learning
Master's - Economics
Lucknow University
Bachelor's - English, Economics & Travel & Tourism Management
Lucknow University
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