Shalini Verma
Columbus,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Executive
Bsl Placement
07.2013 - 07.2014
- Identify the recruitment needs through job analysis
- Recruitment or Manpower Planning
- Screening of Job applications and initial short-listing of the candidate
- Conducting interviews and assessing applicants.
- Reference/Background check. Issuance of Job offer letter and joining and onboa
Sr. Technical Support Exe. With Hughes.net Process
Sutherland Global Services
02.2008 - 06.2009
- Responsible for providing quality customer care assistance to the customers
- Responded to customer inquiries and provided technical assistance over phone.
- Managed high levels of call flow and responded to technical support needs.
Customer Care Officer
CONVERGYS - (Malad-Mumbai)
02.2007 - 11.2007
- To make customers aware of the occurring & upcoming opportunities as customer satisfaction is the utmost thing.
- Analyzed customer feedback to identify areas for improvement.
- Collaborated with team members to meet departmental goals and improve overall performance.
- Mastered various CRM software systems for effective tracking of client communications.
- Analyzed data trends to identify areas requiring improvement in the customer experience.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Care Executive
IBM, Global Business Services
05.2006 - 10.2006
- Booking seats and offering information on seat availability, baggage allowances, weather conditions, and updates on natural calamities are essential services.
- Addressing passengers' travel-related queries and ensuring the reliability of services is also crucial. Additionally, it is important to inform customers about pre-departure formalities such as visas and passports.
- Maintained friendly and professional customer interactions.
- Coordinated timely responses to online customer communication and researched complex issues.
Sales Merchandiser
Nam Advertising
07.2005 - 04.2006
- Responsible for Advertising Performance
- Tasked with inspiring customers through presentations.
- Established strong vendor relationships to maintain and support business.
- Increased sales by offering advice on purchases and promoting additional products.
Administrative Coordinator
ESSAR
06.2004 - 10.2005
- Consultations on new products, schemes, and plans are available. Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Assisted customers with prompt and polite support in-person and via telephone.
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Education
MBA - Human Resources Management
Symbiosis Centre of Distance Learning
Pune ,Maharashtra, India11.2010
Diploma - Diploma In International Airlines &Travel Mgt.
Trade-Wings Institute of Management.
Lucknow,Up,India.11.2002
Master of Arts - Economics
Lucknow University
Lucknow, Up, India.12.2001
Bachelor of Arts - English, Economics & Travel & Tourism Management
Lucknow University
Lucknow, Up, India.03.1999
Skills
- Recruitment and hiring
- Human resources team leadership
- Decision-Making
- Analytical Thinking
- SQL and Databases
- Scrum Framework
- Organizational Skills
- Effective Communication
- Problem-solving aptitude
- Business Planning
- IIBA methodologies
- Business Analysis
Certification
- Air-India (International Airlines Training ) - [11/2001 To 01/2002.
- Certificate of Completion- Learning SQL Programming
- (Head of Global Content, Learning).
- Certificate of Completion- "Agile Foundations"
-(Program: International Institute of Business Analysis
(IIBA®)
- Certificate of Completion- "Business Analysis Foundations" -(Program: International Institute of Business Analysis (IIBA®)
- Certificate of Completion- "Strategic Business Analysis Essentials" -(Program: PMI® Registered Education Provider).
- Certificate of Completion - "Business Analysis: Essential Tools and Techniques" -{Program: International Institute of Business Analysis (IIBA®)
Timeline
HR Executive
Bsl Placement
07.2013 - 07.2014
Sr. Technical Support Exe. With Hughes.net Process
Sutherland Global Services
02.2008 - 06.2009
Customer Care Officer
CONVERGYS - (Malad-Mumbai)
02.2007 - 11.2007
Customer Care Executive
IBM, Global Business Services
05.2006 - 10.2006
Sales Merchandiser
Nam Advertising
07.2005 - 04.2006
Administrative Coordinator
ESSAR
06.2004 - 10.2005
MBA - Human Resources Management
Symbiosis Centre of Distance Learning
Diploma - Diploma In International Airlines &Travel Mgt.
Trade-Wings Institute of Management.
Master of Arts - Economics
Lucknow University
Bachelor of Arts - English, Economics & Travel & Tourism Management
Lucknow University
- Air-India (International Airlines Training ) - [11/2001 To 01/2002.
- Certificate of Completion- Learning SQL Programming
- (Head of Global Content, Learning).
- Certificate of Completion- "Agile Foundations"
-(Program: International Institute of Business Analysis
(IIBA®)
- Certificate of Completion- "Business Analysis Foundations" -(Program: International Institute of Business Analysis (IIBA®)
- Certificate of Completion- "Strategic Business Analysis Essentials" -(Program: PMI® Registered Education Provider).
- Certificate of Completion - "Business Analysis: Essential Tools and Techniques" -{Program: International Institute of Business Analysis (IIBA®)
Similar Profiles
Fahad Muhammad AliFahad Muhammad Ali
Human Resource Intern(Recruitment) at BSL Placement Pvt LtdHuman Resource Intern(Recruitment) at BSL Placement Pvt Ltd
Shalini VermaShalini Verma
HR Executive at BSL PlacementHR Executive at BSL Placement
Jackson AlexanderJackson Alexander
Vacuum Truck Operator/Vacuum Truck Driver at BSL Services/Compliance Environmental ServicesVacuum Truck Operator/Vacuum Truck Driver at BSL Services/Compliance Environmental Services