

Certified IT professional with experience in system administration, network configuration, and security management. Skilled in troubleshooting hardware and software issues, implementing security controls, and optimizing technical operations. Experienced in supporting enterprise environments, including printer fleet management and remote configuration. Currently completing a Bachelor’s in Cybersecurity with the goal of advancing into network and security administration roles focused on reliability, compliance, and continuous improvement.
• Manage HP print fleet operations, including supply ordering, device troubleshooting, and customer support.
• Perform remote configurations, security updates, and certificate management to maintain compliance.
• Monitor devices via Web Jetadmin to detect issues, execute change-management tasks, and generate device usage reports.
• Track usage metrics, maintain consumable inventory, and meet SLA performance goals.
• Collaborate with HP support for escalations, software updates, and proactive maintenance.