Alexander Fowler
Canton,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
MyChart Specialist II
Piedmont Hospital
Canton
03.2023 - Current
- Developed strong client relationships through consistent communication and attentive service.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Lease End Loyalty Management
Hyundai Capital America
Canton, GA
10.2021 - 02.2023
- Integrated digital platforms into the loyalty program framework, improving accessibility and ease of use for members.
- Analyzed member feedback to inform improvements to existing loyalty offerings, increasing satisfaction rates.
- Evaluated competitor offerings regularly, ensuring our loyalty program maintained a competitive advantage in the marketplace.
- Worked closely with marketing teams to promote awareness of the loyalty program benefits through various channels, attracting new members consistently.
- Implemented customer segmentation strategies within the loyalty program to tailor rewards and communications for different customer groups, resulting in higher satisfaction and engagement.
- Trained team members on best practices for managing customer relationships within the context of a loyalty program.
Administrative Coordinator
Kaiser Permanente
Duluth
08.2019 - 09.2021
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
Service Manager
Auto Medic
Cartersville
03.2013 - 07.2019
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Resolved customer complaints in professional and timely manner.
Education
Associate of Science - Business Management
Georgia Highlands College
Rome, GA10.2024
High School Diploma -
Cherokee High School
Canton, GA05.2012
Skills
- Customer Relations
- Management collaboration
- Quality Assessment
- Documentation Management
- Quality Assurance
- ServiceNow
- Five9 Softphone
- 3C
- Excel
- Microsoft Word
- OneNote
- Technical communication
- Expert Problem Solving
Timeline
MyChart Specialist II
Piedmont Hospital
03.2023 - Current
Lease End Loyalty Management
Hyundai Capital America
10.2021 - 02.2023
Administrative Coordinator
Kaiser Permanente
08.2019 - 09.2021
Service Manager
Auto Medic
03.2013 - 07.2019
Associate of Science - Business Management
Georgia Highlands College
High School Diploma -
Cherokee High School