A. HEADGES-HILL
Boston,MA
Summary
Experienced Customer Care Manager with 10 years of proven success in delivering exceptional customer service and building strong relationships. Exceptional interpersonal communication skills, connecting and empathizing effectively with diverse individuals. Proficient in Microsoft and Apple platforms, with a wide range of computer application expertise. Highly motivated and goal-oriented, consistently surpassing targets and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Customer Service Advocate
Mass Hire
09.2024 - 10.2024
- Facilitated workshops on effective resume writing techniques, empowering attendees to create compelling job applications independently.
- Supported the integration of educational technology within the curriculum by providing training on new software applications to colleagues and administrators.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Facilitated connections between employers and job seekers, leading to multiple successful employment matches.
- Organized and led technology awareness sessions, boosting tech adoption in local community.
Help Desk Analyst Intern
Executive Office of Technology Services & Security
04.2024 - 08.2024
- Supported end-users in software installations, hardware upgrades, and network troubleshooting to optimize system performance.
- Evaluated system potential by testing compatibility of new programs with existing programs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Helped streamline client onboarding processes, leading to smoother client experience.
- Enabled more organized inventory system by cataloging company assets.
CEO (Credit Analyst)
CREDITLY ACCLAIMED
01.2022 - 01.2023
- Developed and implemented a successful sales funnels, demonstrating industry knowledge and analytical skills
- Analyzed 100+ customer data such as financial statements to determine level of risk involved for extending credit
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention
- Improved overall portfolio quality, conducting regular reviews of existing accounts and recommending appropriate actions
- Mentored junior analysts, sharing best practices and fostering their professional development in credit analysis techniques
CEO (Web Application Developer)
LUVV U 1ST
01.2020 - 01.2023
- Leveraged Google Ads and Google Analytics to increase website traffic from search engines and mobile devices by 42.6%
- Developed custom graphics for websites, ensuring consistent branding and visual identity across all platforms
- Established new revenue streams by identifying market opportunities and launching 150+ innovative products or services
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors
MOD (Supervisor)
AT HOME
01.2021 - 01.2022
- Key holder
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies
- Managed a team of 20+ workers for optimal scheduling, task delegation, and overall productivity
- Monitored employee's performance and offered mentoring and leadership to improve any deficiencies
- Increased accuracy in over 500 order fulfillment's with thorough quality control checks before shipping orders
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions
Education
Certificate - IT Support
Per Scholas
04.2024
Master Course - Generative Al
Alison
01.2024
IT Support
Google
01.2024
IT Security: Defense against the digital dark arts
Google
01.2024
Technical Support Fundamentals
Google
01.2024
Windows 10
GCF Global
01.2024
Computer Basics
GCF Global
01.2024
Skills
- Project Management
- Staff Training and Development
- Desktop deployment
- Social Media Management
- Mac systems
- Brand building
- Windows 10
- Data Analysis
- LAN/WAN
- Desktops, Laptops, and Mobile Devices
- Effective Decision Making
- Cash Handling and Reconciliation
Languages
Spanish
Limited Working
Timeline
Customer Service Advocate
Mass Hire
09.2024 - 10.2024
Help Desk Analyst Intern
Executive Office of Technology Services & Security
04.2024 - 08.2024
CEO (Credit Analyst)
CREDITLY ACCLAIMED
01.2022 - 01.2023
MOD (Supervisor)
AT HOME
01.2021 - 01.2022
CEO (Web Application Developer)
LUVV U 1ST
01.2020 - 01.2023
Master Course - Generative Al
Alison
IT Support
Google
IT Security: Defense against the digital dark arts
Google
Technical Support Fundamentals
Google
Computer Basics
GCF Global
Certificate - IT Support
Per Scholas
Windows 10
GCF Global
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