VAN GOUGH

• Promote superior experience by addressing customer concerns, demonstrating empathy, resolving problems showing effort, and educating customers on products and services.
• Manage high call volume with an average call time of 6.5 minutes prioritizing urgent cases while maintaining attention to detail.
• Participate in regular performance evaluations, exceeding expectations in key metrics such as first-call resolution rate.
• Exhibited high energy and professionalism when dealing with customers and staff.
• Enhanced productivity levels by anticipating needs and delivering outstanding support while achieving top 10 in revenue monthly.

• Accurately obtained client criteria and presented model homes matching specified needs/desires.

• Provided timely follow-up during all phases of property search, requirements, and construction,

• Responsible for lead generation, prospect conversion contract/document preparation and social media content creation.

• Assisted licensed sales agents and design center team to fulfill all necessary functions in an organized fashion to exceed annual goals in top home builder sales and services.

• Responsible for assisting and educating other skill levels to assist members globally.

• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

• Reviewed, corrected or deleted data, verifying customer and account information.

• Coordinate appropriate documentation for account changes and scan/file in systems

• Collaborated with maintenance for construction phases, work orders and determined needs of prospective residents.

• Ensured accurate data entry during leasing process and accurate preparation of paperwork for tenants,renewals and reports

• Oversaw daily operations, maintenance and administration of various properties.

• Compiled and conveyed operational and financial data to regional

• Track and maintained work orders from order date to delivery while receiving shipments

• Reviewed and verified order information and shipping details with warehouse.

• Automated document flow, accurately maintaining order tracking.

• Tracked order inventories and verified timing and specifications of sales.

•Provided multiple systems access to clients for new hires, transferred associates, and promoted employees with title changes and termination updates.

• Processed IT service in ticketing system and provided state specific system training for Loan Officers, Loan Officer Assistants, Underwriters, Business Executives.

• Customer assistance in navigation through old and new systems,

• Provided support for customers within new system merger for stock market.

• Coordinated communications between departments to execute strategies, specializing in providing direct support.

• Updated technical documentation, and trained financial advisors on new stock systems.

• Promoted properties through marketing tools on social media platforms.

• Confirmed rental application data, personal references, and background checks and leasing terms and conditions,

• Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms and document updates, payments and property maintenance services.

•Generated schedules using spreadsheets, and overseeing various scanning projects.

• Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.