Janelle Woldruff
Lisbon,Iowa
Summary
Dynamic Billing Resolution Specialist with 28 years at Windstream, adept at analyzing billing discrepancies and enhancing customer satisfaction. I excel in collaboration and possess strong analytical skills. My detail-oriented approach and adaptability have driven successful resolutions and streamlined processes across diverse teams.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in a medical coding position. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Coursework for Medical Coding
AAPC
02.2025 - 06.2025
- I started taking online courses through AAPC in Feb 2025 and have completed and passed them.
- I took my CPC exam on June 23, 2025 and passed that as well.
- I am looking for an entry-level position to apply the knowledge that I have gained over the last few months and to advance by knowledge as well.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Billing Resolution Specialist
Windstream
09.1997 - 01.2025
- Resolved billing discrepancies through thorough investigation and communication with customers and internal teams.
- Analyzed customer accounts to identify patterns in billing issues and propose effective solutions.
- Collaborated with cross-functional teams to streamline billing processes and enhance customer satisfaction.
- Adapted to multiple company transitions, working effectively with diverse teams and systems over a 28-year span.
- Researched billing errors and discrepancies to initiate corrective action.
Education
High School Diploma -
AAPC-online Courses
San Francisco, CA06-2025
High School Diploma -
Alta High School
Alta05.1991
Skills
- Knowledge of CPT and ICD-10-CM coding
- Understanding of medical terminology and anatomy
- Strong analytical and documentation skills
- Detail-oriented, dependable, and highly adaptable
- Skilled in Microsoft Office applications
- Collaborative team player with excellent research habits
Certification
- CPC - Certified Professional Coder
Timeline
Coursework for Medical Coding
AAPC
02.2025 - 06.2025
Billing Resolution Specialist
Windstream
09.1997 - 01.2025
High School Diploma -
AAPC-online Courses
High School Diploma -
Alta High School
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