Anna Krawczyk
San Francisco,CA
Summary
Over 5 years of experience managing UX researchers, delivering impactful insights in complex problem spaces. Proven ability to communicate effectively, both in writing and verbally, with a strong background in horizontal product development. Extensive experience leading research initiatives in Customer Support, utilizing diverse methodologies and industry best practices. Over 15 years in the industry, with a strong track record of managing teams in remote environments.
Overview
11
11
years of professional experience
Work History
User Research Lead (Head of User Research)
Liom Inc.
San Francisco
04.2024 - 04.2025
- Designed and led comprehensive product research for next-generation health wearable and AI-enabled app.
- Identified key user segments to guide hardware, software, and marketing strategies.
- Collaborated with product, design, and engineering teams to implement actionable insights.
- Presented research findings to leadership, influencing strategic decisions and roadmap priorities.
- Managed external research, design vendors, and app developers; prioritized development based on user insights.
- Established success metrics and feedback channels for post-launch evaluation of app performance.
- Facilitated design sprints to drive feature ideation and development for new products.
UXR Manager - Consumer and Healthcare Services @ Fitbit Health Solutions and Fitbit Premium
Fitbit
11.2021 - 11.2023
- Company Overview: acquired by Google
- Planned headcount, staffed, and managed UX Research teams, including full-time employees and contractors.
- Defined research strategy, gathered needs, and developed the research roadmap for Fitbit Premium, focusing on reimagining the value proposition.
- Shaped the Fitbit Health Solutions product offering across three key areas-B2B, B2C, and Condition Management-by planning and overseeing research roadmaps with dedicated UXRs.
- Managed vendors and contractors to address time-sensitive research needs while overseeing budget requests and operational expenditure planning for two research teams.
- Led design sprints, Critical User Journey workshops, and partner workshops to drive alignment and innovation in B2B engagements.
- Acquired by Google
Lead UX Researcher, Real Estate Workplace Services - Technology & Built Environment
Google Inc.
San Francisco
11.2018 - 10.2021
- Worked on increasing productivity of Google teams globally by providing a workplace that supports focused work and different types of collaboration (main focus North America, Europe).
- Scoped and designed software solutions to provide data for optimizing fleet management of collaboration, shared, and team spaces, ensuring efficient allocation to users.
- Developed pre-fabricated meeting spaces in partnership with third-party manufacturers, integrating design and technology solutions.
- Built cross-functional partnerships with Corporate Engineering, Hardware, and Google Workspace (calendar, teams to enhance employee experience and reduce organizational silos for seamless implementation of functional solutions.
- Led design sprints, talks, trainings and workshops externally & for Google UX community.
UX Research Lead, Next Billion Users
Google
10.2016 - 11.2018
- Defined global UX research strategy for Google Station (SEA, LatAm and Africa).
- Working with Product Director, Eng Director, VP and Design Lead to define and prioritize UXR.
- Oversaw and managed research execution, findings delivery and product improvements based on research findings.
- Hired and managed researchers & vendors across geographies (including India, Indonesia, Mexico, Nigeria).
- Ran design sprints, talks, trainings and workshops externally & for Google UX community.
- Established, shared and implemented best practices.
UX Researcher, GTech Consumers
Google Ireland
Dublin, Ireland
05.2014 - 09.2016
- Designed and conducted user research studies, including usability tests and design reviews.
- Led international field research and baseline studies for desktop and mobile platforms.
- Collaborated with product teams to prioritize user experience research inquiries.
- Synthesized findings into actionable design principles and engaging presentations.
- Drove product enhancements based on insights gathered from research efforts.
- Facilitated brainstorming sessions to set team objectives and cultivate innovative solutions.
Education
Diploma - UX Design
University of Social Sciences And Humanities SWPS
Wroclaw, Poland07.2015
Higher Diploma - Science in Web Technologies
National College of Ireland
Dublin, Ireland06.2013
Full cycle Master's Degree - Sociology
University of Wrocław
Wroclaw, Poland06.2011
Bachelor's Degree - Management
Wrocław University of Economics
Wroclaw, Poland06.2010
Skills
- User research and data analysis
- Product strategy and design thinking
- Cross-functional collaboration and stakeholder engagement
- Project management and team leadership
- Workshop facilitation and mentoring
- Project management
- User testing
- Stakeholder engagement
- Vendor management
- Team leadership
- Workshop facilitation
- Mentoring
- Troubleshooting
- Effective communication
Locations
- Liom Inc., San Francisco, CA, 94105
- Google Inc., San Francisco, CA, 94105
- Google Ireland, Dublin, D, D02
Websites
Profile Skills
- Engaged UX research leader, experienced both as UXR manager and leading IC on high impact and high-risk projects
- Defined research and business strategy, designed and executed user research using a wide range of UX research methods
- Delivered zero to one AI-powered health product, launched large-scale consumer offerings internationally
- Led global research projects across US, Europe and emerging markets
- Managed UXR teams for 3+ years and research contractors for 9+ years, supervised vendors and agencies
- Led Design Sprints for new products and features, ran design thinking workshops with 100+ participants
- 15+ years of work experience in tech - ranging from global hands-on field research to delivering strategic software and hardware projects
Timeline
User Research Lead (Head of User Research)
Liom Inc.
04.2024 - 04.2025
UXR Manager - Consumer and Healthcare Services @ Fitbit Health Solutions and Fitbit Premium
Fitbit
11.2021 - 11.2023
Lead UX Researcher, Real Estate Workplace Services - Technology & Built Environment
Google Inc.
11.2018 - 10.2021
UX Research Lead, Next Billion Users
Google
10.2016 - 11.2018
UX Researcher, GTech Consumers
Google Ireland
05.2014 - 09.2016
Diploma - UX Design
University of Social Sciences And Humanities SWPS
Higher Diploma - Science in Web Technologies
National College of Ireland
Full cycle Master's Degree - Sociology
University of Wrocław
Bachelor's Degree - Management
Wrocław University of Economics
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