Amanda Meyer

Assisted individuals with requests related to personal data, including access and deletion inquiries. Supported investigations and responses to privacy incidents and data breaches while following established mitigation and notification protocols. Collaborated with various departments, including legal, IT, and business units, to incorporate privacy considerations into organizational operations.

Resolved customer inquiries and issues through various communication channels. Assisted internal teams in optimizing booking processes and enhancing service delivery. Conducted thorough research to address platinum card holders' concerns promptly. Maintained professionalism in email communications and made outbound calls to customers to confirm satisfaction and reinforce confidence in the brand.

Achieved resolution of customer escalations and complaints through a dedicated side project. Streamlined case creation for executive and BBB teams via CMS. Enhanced complaint resolution by managing access to BBB and executive inboxes in Outlook and delivering professional responses.

Assisted with Hotels.com offline cases in VNEXT and addressed online escalations through Khoros. Worked independently and collaboratively in a team environment. Responded to customer inquiries in Khoros and made outbound calls to suppliers. Resolved escalated cases using VNEXT and Voyager to manage reward nights, process refunds, and provide future travel credits. Merged customer accounts and handled requests efficiently and promptly. Demonstrated self-motivation and a strong sense of personal responsibility.

Responsible for moderating interactions via online channels to handle, resolve, and appropriately respond to both inquiries and escalations involving customers in an effective and timely manner. Engaged with customers through Khoros and used Voyager to investigate customer issues. Assisted Tier II in order to maintain SLA by using Voyager and Navigator to add/remove reward points on customers accounts.

Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers. Managed Complex travel itineraries using VNEXT, Voyager, and GDS to ensure a seamless experience for the traveler. As part of a test and learn team, I collaborated with team members and management to create effective strategies for improving overall customer experience.

Achieved high customer satisfaction by resolving inquiries related to Hotels.com reward points through effective use of Navigator and Voyager. Enhanced team performance in a fast-paced environment by promoting quick learning and adaptability. Cultivated a strong sense of personal responsibility to drive project success.

Booked customer reservations utilizing Voyager and Google Maps for accuracy and efficiency. Assisted clients with inquiries and issues by providing tailored solutions to improve customer satisfaction. Managed high call volumes while maintaining professionalism and accurate recordkeeping.

Provided comprehensive support to USAA customers in managing checking and savings accounts within a fast-paced operational framework.

Resolved customer inquiries and issues to achieve high levels of satisfaction. Maintained organized and clean work areas to support operational efficiency. Assisted team members with daily tasks to promote smooth workflow during peak hours.

Assisted customers in resolving inquiries and issues through various communication channels. Provided technical support for software applications and troubleshooting procedures. Supported training of new team members on systems processes and customer service best practices. Elevated complex issues to relevant departments for prompt resolution.

Resolved customer inquiries regarding potential account fraud through effective phone communication. Enhanced fraud detection and prevention protocols, contributing to the bank's security. Documented customer interactions and transactions for fraud department and collaborating banking institutions. Developed junior staff's skills in customer engagement, driving a culture of ongoing improvement within the team.

Processed customer transactions with efficiency and accuracy to improve service quality. Assisted customers with account inquiries by providing timely and informative support. Maintained cash drawer accuracy through careful balancing and reconciliation practices. Trained new tellers on operational procedures to promote compliance with standards.

Achieved high accuracy in processing customer transactions, enhancing cash handling and account management. Elevated customer satisfaction by swiftly addressing inquiries and resolving issues. Leveraged extensive knowledge of banking products to effectively meet customers' financial needs. Streamlined management of high-volume transactions during peak hours, maintaining focus on detail for a superior customer experience. Delivered precise cash drawer balances at shift conclusion, significantly reducing discrepancies in financial records.

Addressed customer inquiries promptly, supporting high satisfaction and loyalty. Processed sales transactions with precision, adhering to compliance standards. Shared product knowledge with customers, aiding informed purchasing decisions. Handled a high volume of calls, maintaining professionalism under pressure. Consistently delivered excellent service, meeting or surpassing performance goals.

Assisted in creating graphic designs for promotional materials to improve visual communication strategies. Supported marketing team in developing consistent branding across multiple platforms and media. Utilized Adobe Creative Suite to create graphics for television broadcasts and online content. Contributed to design projects from concept to completion while aligning with client objectives and project timelines.