Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
CustomerServiceRepresentative
A. SAMEER

A. SAMEER

Doha,Qatar

Summary

Paving the path for growth of the organization by seeking new opportunities to consistently contribute towards the organizational success and to grow and evolve into a true Professional with multifaceted skills and to be an asset to the organization.

Seeking to join a firm to enhance the market utility of the products through the amendments in the professional environment utilizing my high profile and qualified management skills, thus contributing towards the development of the company.

Excellent communication and interpersonal skills that has enhanced my success at managing people and implementing many new and challenging programs.

Ability to develop and implement both sales strategies and rate structures. Strategic Planning, Account management. Revenue Generation.

Proven :-

  • Key decision making. Prospect targeting. Vendor management. Staff Management. Negotiation Skills. Proficient PC skills including Microsoft applications, software, ERP's and industry specific programs.
  • Able to effectively communicate the benefits and value of a company's products or services to partners and potential customers.
  • Experience of professional presentations to customers either individually or in groups.
  • Experience of phone prospecting, and cold calling for leads. Excellent communications skills to build relationships with potential new customers and to reinforce ones with existing clients.
  • A track record of selling high order value projects, Deep dive analysis, Experience of business development through cold calling and client meetings. Strong telephone and business communication skills, Customer satisfaction Relationship Handling, Sales and Marketing, Problem Solving. Training new joiners. HR knowledge, Warehousing & storage Knowledge of all legal documentation for shipping and freight forwarding. Training & presentation, Ministry and government related activities. Process improvement, Project management, Vendor management Operational logistics management, Supply chain solutions, Project based logistics Professional Summary A well networked and results focused sales, Procurement and supply chain manager who possess proven development and leadership skills.
  • To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Veteran Purchasing Manager bringing 7 years' experience in the field focused on actualizing high-quality, cost-effective global procurement solutions. Talented in leading projects, directing logistics and managing inventory needs. Dedicated to maintaining schedules and budgets while enhancing operational performance. Experienced Purchasing professional with top-notch leadership, program management and planning abilities. Excellent verbal and written communication skills paired with organized nature and advanced problem-solving strengths. Improves policies, reduces waste and supports business needs with efficient, high-quality materials. Driven Purchasing Manager with strengths in streamlining procurement operations while achieving cost savings and improving reporting procedures.
  • Accomplished Sales Manager offering 7 years of experience developing and maximizing all categories sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Skillfully grow sales and improve stakeholder relations by strategically capturing new business and leveraging dynamic market opportunities. Well-developed business skills gained during 7-year trading and contracting career. Successful background accomplishing remarkable marketing achievements with results-driven approaches.
  • Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Successful marketing leader with proven accomplishments in driving market growth and firm profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder motivates personnel to maximize performance.
  • Seasoned marketing manager with 5 years success in creating on-brand marketing content for existing and new social media platforms. Accomplished in evaluating analytics and marketing campaign results to adjust strategies and achieve goals. Proficient in social media monitoring and management tools.
  • Innovative Marketing leader with 5+ years of experience delivering exceptional marketing campaigns, content and collateral based on established and innovative strategies. Results-oriented and collaborative professional bringing expertise in brand management and social media engagement. Detail-oriented, attentive and decisive leader.

Overview

18
18
years of professional experience
8
8
years of post-secondary education
6
6
Languages

Work History

KEY ACCOUNTS MANAGER

TRANSMED
DUBAI, UAE
03.2003 - 04.2007
  • Developing a solid and trusting relationship between major key clients and company.
  • Resolving key client issues and complaints.
  • Developing a complete understanding of key account needs.
  • Anticipating key account changes and improvements.
  • Managing communications between key clients and internal teams.
  • Managing account team assigned to each client.
  • Strategic planning to improve client results.
  • Negotiating contracts with the client and establishing a timeline of performance.
  • Establishing and overseeing internal budgets with the company and external budgets with the client.
  • Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.
  • Collaborating with the sales team to maximize profit by up-selling or cross-selling.
  • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
  • Meeting all client needs and deliverables according to proposed timelines.
  • Expanding relationships and bringing in new clients.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Was looking after 10 outlets in all seven Emirates.
  • Checking for the stocks and the arrangements of shelves or racks assisting the merchandisers.
  • Giving proper trainings and hand in hand help for the merchandising and sales team.
  • Taking care of the merchandisers and innovating the sales.
  • Placing orders according to the availability of stocks in the racks and warehouse.
  • Making the invoices and receiving the L.P.O.
  • Taking the products and delivering the goods to the outlets on time if the delivery team is busy.
  • Preparations of documents like, Quotations, Invoices, Delivery notes, Receipts and Customs documents.
  • Arrangements of promotions if necessary.
  • Collection of cheque and cash.
  • Observing the stocks available in the store.
  • Giving orders to increase the quantity according to the movement.
  • Negotiate and recommend execution of contracts for the purchase of supplies, services and products.
  • Negotiation of goods according to the allocated budget.
  • Consistently achieved top ranking in revenue & profit growth.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Organized warehouse deliveries.
  • Maintained responsibility of sales, contracts, negotiations and reporting for account worth over 25000Dhs.
  • Leveraged strategic planning to penetrate key accounts.

PROCUREMENT AND SUPPLY CHAIN MANAGER

OIL AND GAS STEEL INDUSTRIES CO
07.2017 - Current
  • Handled production, manufacturing, purchasing, procurement, Staff recruiting, warehouse management, logistics management, import and export, and other supply chain functions to facilitate business operations.
  • Visiting new customers to introduce our products and delivering samples if required.
  • Increasing the client list by giving then offers and credit facilities.
  • Booking the material by taking the advance payment.
  • Arrangement of workers for the sites and factory according to the requirements.
  • Managed the entire process in the planning of procurement and supply chain activities, inventory control, logistics and distribution, ensuring effectively-functioning processes to avoid costly delays and lost opportunities.
  • Have ensured effective lines of communication between the Programme Management Office, Project/Programme Managers and the procurement team to ensure priority requirements, timely delivery of goods, works and services using the most appropriate procurement procedures.
  • Dealing with the production of C and Z purlin.
  • Do all kinds of fabrications as well.
  • Cutting and Bending of GI coils and Sheets ( Plates ).
  • Receiving inquiries, giving quotations, negotiations and finalizing the deal.
  • 80% sales closing.
  • Sent inquiries for the raw materials, receiving the quotation, negotiations done and P.O released and Sales contracts signed if required.
  • Was responsible for introducing process improvements in the supply chain and identify new vendors/suppliers without jeopardizing quality and service delivery.
  • Have ensured the personal safety and safe working environment of staff.
  • Purchase handling for required machineries and accessories relatively.
  • Local and international purchase of fit out items.
  • Local purchase of civil construction related materials and arranging credit facilities.
  • Arrangements of manpower, equipments logistics etc.
  • Procuring new contracts from reputed clients and executing it.
  • Making of contracts related to civil works, earth works and structure works.
  • Handled coordinating all of the entities involved in a supply chain.
  • Have done managing returns and rejections professionally & promptly with suppliers.
  • Managed relationships with vendors, suppliers and contractors that facilitate smooth flow of services to all projects/programs.
  • Good experience of liaising with forwarders and overseas companies to arrange collections.
  • Implementing effective internal control, proper design and functioning of a client-oriented procurement management system for projects and related reporting requirements.
  • Was able to negotiate rates with local contractors and also international companies.
  • Done planning of procurement, production, inventory control, logistics and distribution.
  • Prospect for potential new clients and turn this into increased business.
  • Involved with the clients and suppliers of construction materials.
  • Purchase and sales of construction materials.
  • Purchasing raw materials from international markets.
  • Purchase of Safety equipment (PPE).
  • Handling all Air, Sea and Land freights imports and exports.
  • Local transportation and logistics.
  • Implement strategic procurement including sourcing strategy, supplier selection and evaluation, quality management, customer relationship management and performance measurement.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
  • Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
  • Oversaw S&OP process, including demand planning, purchasing and logistics.

SALES AND BUSINESS DEVELOPMENT MANAGER

UNLIMIT ZONE GENERAL TRADING AND CONTRACTING CO
04.2010 - 05.2017
  • (HAWALLI, KUWAIT) Also Handled the Department of Import and Export Operations and Purchasing.
  • Done researching and identifying of new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets.
  • Seek out the appropriate contact in an organization.
  • Generated leads and cold call prospective customers.
  • Meetings with customers/clients face to face or over the phone.
  • Foster and develop relationships with customers/clients.
  • Understanding the needs of customers and be able to respond effectively with a plan.
  • Thinking strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business.
  • Working strategically - carrying out necessary planning in order to implement operational changes.
  • Having a good understanding of the businesses' products or services and be able to advise others about them.
  • Produced contracts, reports, letters, and proposals for clients.
  • Developed and implemented a comprehensive salesperson training program.
  • Initiated new sales and marketing plans for product roll-outs.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Going to the field and getting business.
  • Following up with the business card given by the executives.
  • Arranging for the meetings and confirming the orders.
  • Solving customer queries through emails.
  • Maintaining the filing system and the customer data base.
  • Arranging the vehicles for rent from other parties and preparing the agreement.
  • Collection of payments and also visiting the areas of work.
  • Attending customer calls and make sure that their queries are solved in the stipulated time period.
  • Keep constant check on customer queries and assist quality team for enhancing the business.
  • Meetings to be held with customers for better product understanding.
  • Quality service provided for complete customer satisfaction with complaint records.
  • Reviewed all customer inquiries to understand project scope while managing internal delivery mechanisms.
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.

SALES and OPERATIONS MANAGER

S.T INTERNATIONAL
DOHA, QATAR
05.2007 - 04.2010
  • Helped in planning sales campaigns, create a sales pipeline, increase sales of the business, negotiate pricing with customers, and suppliers in some cases.
  • Tracking sales goals and reporting results as necessary.
  • Coordinating with marketing on lead generation.
  • Spending time in the field liaising with major customers on technical points of contact.
  • Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
  • Meeting planned sales goals.
  • Carrying out sales forecasts and analysis and present your findings to senior management/the board of directors developing the business sales and marketing strategy.
  • Overseeing the activities and performance of the sales team.
  • Developing your sales team through motivation, counseling, and product knowledge education.
  • Setting individual sales targets with the sales team.
  • Promoting the organization and products.
  • Understand our ideal customers and how they relate to our products.
  • Holding weekly meetings and setting sales targets for individual reps and the whole team.
  • Allocating territories for sales staff.
  • Organizing and operating incentive schemes to keep sales people motivated.
  • Involved in the recruitment and training process off new staff.
  • Maximizing sales opportunities.
  • Conducting market research and competitor analysis.
  • Compiling and analyzing sales and performance reports for senior managers and executives.
  • Going out and doing site surveys.
  • Involved in the development of marketing strategies for the company.
  • In charge of over 25 staff as well as 3 regional sales managers.
  • Increased regional sales by up to 14 % in a one year period.
  • Assisting in the collection of overdue invoices from clients.
  • Spending time in the field liaising with major customers on technical points of contact.

Education

High School Diploma -

New Indian Model School
United Arab Emirates
01.1987 - 03.2000

Bachelor of Computer Applications - Computer And Business Management

American University
United Arab Emirates
03.2003 - 04.2006

Diploma in Web Engineering And E-Commerce - Computers Web Engineering And E-Commerce

City And Guilds University
02.1999 - 09.2001

Diploma - Introduction, Civil Aviation

Emirates Aviation College
United Arab Emirates
03.2001 - 02.2003

Diploma - Cargo Product Management

Emirates Aviation College
United Arab Emirates
02.2001 - 11.2003

Skills

    Consultative selling

Services optimization

Key account management

High-impact proposal presentation

IT support

Account development

Business Development

Social media marketing

Territory Management

Relationship selling

Recruitment

Relationship building

Product development

Client account management

Inventory management

Employee scheduling

Staff training/development

Budget development

Scheduling

Policies and procedures

Staff Management

Strategic planning

Negotiation

Sales and marketing

Verbal and written communication

Business planning

Business administration

Operations management

Project Management

Key Performance Indicators

Contract Management

Performance improvement

Sales expertise

Efficient multi-tasker

Exceptional interpersonal communication

Consistently meet goals

Effective leader

Deadline-oriented

Team leadership expertise

Training and development background

Strategic planning skill

Business operations knowledge

Hardware and software installation

Digital media management

Job Control

Network Management

Troubleshooting

Backup Procedures

Hardware installations

Procurement expertise

Data analysis understanding

Profit and loss understanding

Process Development

Vendor sourcing

Document preparation

Contract Negotiation

Account management

Software

MS Word

MS Excel

Power Point

Networking and Database

Photoshop and Dreamweaver

ERP system

Interests

Working on websites and updating, playing football, chess and Graphic designing

Software and Hardware installations

Timeline

PROCUREMENT AND SUPPLY CHAIN MANAGER

OIL AND GAS STEEL INDUSTRIES CO
07.2017 - Current

SALES AND BUSINESS DEVELOPMENT MANAGER

UNLIMIT ZONE GENERAL TRADING AND CONTRACTING CO
04.2010 - 05.2017

SALES and OPERATIONS MANAGER

S.T INTERNATIONAL
05.2007 - 04.2010

KEY ACCOUNTS MANAGER

TRANSMED
03.2003 - 04.2007

Bachelor of Computer Applications - Computer And Business Management

American University
03.2003 - 04.2006

Diploma - Introduction, Civil Aviation

Emirates Aviation College
03.2001 - 02.2003

Diploma - Cargo Product Management

Emirates Aviation College
02.2001 - 11.2003

Diploma in Web Engineering And E-Commerce - Computers Web Engineering And E-Commerce

City And Guilds University
02.1999 - 09.2001

High School Diploma -

New Indian Model School
01.1987 - 03.2000
A. SAMEER