Your Name
Summary
I am an accomplished Customer Service Representative with more than 7 years of experience as a Inside Sales Rep. Looking to utilize my skills in a customer service environment.
Overview
9
9
years of professional experience
Work History
Inside Sales Rep
Glass America
Las Vegas, NV
07.2024 - Current
- Fielded customer questions regarding auto glass replacement for vehicles, showcase knowledge about different types of auto glass damage, repair options, and insurance coverage
- Worked over100 outbound calls daily to generate sales, effectively qualify leads, present solutions, and close sale
- Built ongoing relationships with customers to ensure their satisfaction throughout their experience with Glass America Emphasize and understand the customer's concerns and address them with a personalized approach
- Exceeded or Met daily sales goals on a daily basis
Sales Dev. Rep
AgentC Solutions
09.2022 - 06.2024
- Conduct high volume outbound phone calls to potential customers to set appointments for licensed Insurance sales agents
- Demonstrates mastery of call scripts that describe potential Medicare benefits, in order to qualify lead as a sales opportunity for Medicare health Insurance
- Explained different Medicare Advantage and Part D plans, including coverage details, provider networks, costs, and unique features to match client needs
- Maintain transparency, avoided misleading information, and prioritizing client needs over personal sales goals
Customer Service Rep
Maximus
01.2020 - 09.2022
- Provide excellent customer service to customers daily, resolving inquiries, complaints, billing and enrollments quickly and efficiently for Medicare recipients
- Maintained a knowledge base of the evolving product offerings, and improved customer retention by proactively recommending new health plans to existing customers
- Explained to individual beneficiaries different ways to efficiently and accurately apply for benefits online, phone or in-person
- Achieved a91% "First Call Resolution" with a compassionate, empathetic approach
Pool cleaner
ASP Swimming Pools
Atlanta, GA
04.2016 - 03.2020
- Vacuum, brush, and disinfect the pool, deck, and other areas; also test and balance the water's chemistry, add chemicals as needed, and maintain records
- Maintain records of water tests, chemical additions, and other pool operations for homes, apartment complexes and public pools
- Perform preventative maintenance and repairs on pumps, filters, heaters, and other equipment
- Trained new employees on how to become pool cleaners
Education
High School Diploma - undefined
Open High School
Richmond, VA06.1997
Skills
- Digital Literacy
- Online Communication
- Efficient Time Management
- Adaptability
- Problem-Solving
- Independent
- Teamwork
- Work-life Balance
Timeline
Inside Sales Rep
Glass America
07.2024 - Current
Sales Dev. Rep
AgentC Solutions
09.2022 - 06.2024
Customer Service Rep
Maximus
01.2020 - 09.2022
Pool cleaner
ASP Swimming Pools
04.2016 - 03.2020
High School Diploma - undefined
Open High School