Norma Casas-Mireles
Grand Prairie,TX
Summary
Accomplished Salvage Title Coordinator and FNOL Claims Representative with a proven track record at Blue Fire Insurance and Aggressive Insurance Agency. Expert in title processing and FNOL procedures, showcasing excellent communication skills and a detail-oriented approach. Holds a current Notary Public commission, enhancing document verification capabilities. Demonstrates a strong ability to navigate complex insurance protocols, ensuring accuracy and client satisfaction.
Overview
8
8
years of professional experience
Work History
SALVAGE TITLE COORDINATOR
BLUE FIRE INSURANCE / AGGRESSIVE INS CP
Irving, TX
08.2017 - 10.2022
- Title processing preparing and submitting necessary completed paperwork to the appropriate State agency for title transfers, including completed required forms and calculations
- Reviewed and verified salvage vehicle documents, title, bill of sale, inspection reports to insure accuracy and legitimacy
- Staying updated on state salvage title laws and procedures to accurately process salvage titles according to each state
FNOL- Claims Representative
Aggressive Insurance Agency
Irving, TX
01.2015 - 08.2017
- Provided exceptional customer service during initial FNOL reporting process, explained coverage options and addressing any concerns
- Effectively documented claims details into claims system
- Preformed basic claims investigation by gathering initial information from insured and/or claimant
- Collaborated with third party vendors to obtain reports
Education
ASSOCIATE DEGREE - Business
PAN AMERICAN UNIVERSITY
Edinburg, TX12-1980
High School Diploma -
EDINBURG HIGH SCHOOL
Edinburg, TX05-1978
Skills
- Expert in FNOL procedures and protocols
- Title processing
- Microsoft office
- Excellent Communication Skills
- Notary Public * My commission expires August 22, 2025
Timeline
SALVAGE TITLE COORDINATOR
BLUE FIRE INSURANCE / AGGRESSIVE INS CP
08.2017 - 10.2022
FNOL- Claims Representative
Aggressive Insurance Agency
01.2015 - 08.2017
ASSOCIATE DEGREE - Business
PAN AMERICAN UNIVERSITY
High School Diploma -
EDINBURG HIGH SCHOOL
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