CRYSTAL COUTURIER
Fayetteville,USA
Summary
Dynamic professional with a proven track record in emergency response and logistics coordination, currently excelling as a Shipping and Receiving Coordinator at MM Smith Commercial Merchandise. Expert in crisis communications and problem-solving, adept at managing high-pressure situations. Demonstrated ability to improve community relations and streamline operations, showcasing exceptional administration and active listening skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Coordinator
MM Smith Commercial Merchandise
01.2024 - Current
- Coordinated transportation activities by scheduling appointments with carriers for pick up or delivery of merchandise
- Maintained a clean work area at all times while adhering to established safety guidelines
- Processed paperwork for import and export shipments, ensuring compliance with customs regulations
Firefighter/EMT-B
Eastover fire department
08.2022 - Current
- Responded immediately to alarms for fires, vehicle accidents and other emergency situations
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care
- Communicated with other firefighters and emergency personnel to relay observations, equipment needs and other relevant information
911 Emergency Dispatcher
Sampson County Emergency Services
05.2021 - 11.2022
- Used radio, telephone and computer system to update first responders with new information
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system
- Advised personnel about accidents, weather conditions or other hazards
- Mentored junior team members and managed employee relationships
- Prioritized and organized tasks to efficiently accomplish service goals
- Identified needs of customers promptly and efficiently
Labor Worker
Horne Brothers Construction
08.2019 - 05.2021
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards
- Set up equipment to maintain worksite productivity
- Used laser measuring tools to calculate lengths, widths and heights
Volunteer Firefighter
Roseboro Volunteer Fire Department
11.2018 - 01.2021
- Communicated with other firefighters and emergency personnel to relay observations, equipment needs and other relevant information
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances
- Informed and educated local community members about fire prevention and safety
- Combatted fires by holding nozzles and directing streams of fog, chemicals or water
Habilitation Technician
Hope Of Sampson
01.2018 - 08.2019
- Assisted clients in exploring social and leisure interests and community events
- Established collaborative relationships built on trust and empathy through consistent and meaningful communication
- Monitored and implemented medical, behavioral and clinical team care plans and drafted related documentation
- Documented information in patient charts and communicated status updates to interdisciplinary care team
Education
Associate Fire Science - Fire Science
Keiser University
FL06.2023
Skills
- Community Relations
- Medical Assessments
- Patient Care Documentation
- Public Assistance and Support
- Crisis Communications
- First Aid Certified
- Medication Administration
- Administration and Management
- Client Support
- Works Well Under Pressure
- Active Listening
- Problem-Solving
- Data Entry
- Information Documentation
Certification
- Emergency Medical Technician (EMT), 2022
- CPR, 2022
- Fire Inspector 1
References
References available upon request
Timeline
Shipping and Receiving Coordinator
MM Smith Commercial Merchandise
01.2024 - Current
Firefighter/EMT-B
Eastover fire department
08.2022 - Current
911 Emergency Dispatcher
Sampson County Emergency Services
05.2021 - 11.2022
Labor Worker
Horne Brothers Construction
08.2019 - 05.2021
Volunteer Firefighter
Roseboro Volunteer Fire Department
11.2018 - 01.2021
Habilitation Technician
Hope Of Sampson
01.2018 - 08.2019
Associate Fire Science - Fire Science
Keiser University