Justin Naylor
Summary
Proficient Budtender delivers accurate information on strains, effects and uses to recreational and medicinal customers. Trusted key holder and money manager with 4+ years of experience. Progressive attitude and laid back demeanor. Well-versed in the production, preparation and sale of marijuana and associated products. Accurate and efficient salesperson with good multitasking and problem-solving abilities.
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager
R.Greenleaf
10.2022 - Current
- Demonstrated flexibility in adapting to changing store policies or procedures as needed.
- Collaborated with coworkers to maintain a clean, organized, and efficient workspace for optimal productivity.
- Adhered to strict compliance guidelines while processing sales transactions, verifying customer identification, and documenting necessary information.
- Educated customers about various cannabis strains, products, and consumption methods for informed decisionmaking.
- Optimized business performance by analyzing sales data and suggesting adjustments to product pricing, inventory management, and promotional efforts.
- Increased sales revenues with proactive upselling and promotion of complementary products.
- Assisted in training new employees on store protocols, POS system usage, product knowledge, and other essential tasks.
- Resolved customer complaints or concerns professionally, maintaining a positive image of the dispensary at all times.
- Assisted in maintaining accurate inventory records, conducting regular audits and restocking as needed.
- Weighed, prepared and packaged different types of products.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
Cashier
World Peace Smoke Shop
08.2022 - 10.2022
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Customer Service Representative
GC Services
01.2019 - 06.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Representative
Optimal Wireless
01.2018 - 01.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Senior Client Advocate
Alorica
01.2016 - 01.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
Chief Instructor
Americas Best Karate
01.2014 - 01.2016
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Education
Associate of Applied Science - Accounting And Business Management
Southwest University At El Paso
El Paso, TX11.2021
High School Diploma -
America’s High School
07.2012
Skills
- Motivational attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Patient confidentiality
- Standard operating procedures
- Employee training
- Security protocols
- Scheduling coordination
- POS system operation
- Dosage calculation
- Product merchandising
Certification
Hemp staff awarded certificate of completion for: New mexcico Dispensary agent training-4/14/2022
Dispensary Manager Training-7/19/2022
Timeline
Shift Manager
R.Greenleaf
10.2022 - Current
Cashier
World Peace Smoke Shop
08.2022 - 10.2022
Customer Service Representative
GC Services
01.2019 - 06.2022
Sales Representative
Optimal Wireless
01.2018 - 01.2019
Senior Client Advocate
Alorica
01.2016 - 01.2018
Chief Instructor
Americas Best Karate
01.2014 - 01.2016
High School Diploma -
America’s High School
Associate of Applied Science - Accounting And Business Management
Southwest University At El Paso
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