Michelle Sochor
Muir,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Meticulous Practice Manager with 24 years of experience in Health industry. Fantastic attention to detail, collaboration skills and typing. Committed to streamlining organizational procedures to optimize office settings.
Overview
19
19
years of professional experience
Work History
Senior Medical Receptionist
Hanger Clinic
Battle Creek, Mic
04.2020 - Current
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed and filed financial documentation for accounting purposes.
Medical Receptionist
Hanger Clinic
Battle Creek, Michigan
12.2015 - 04.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Medical Practice Manager
Thomas Family Practice
Battle Creek, MI
07.2014 - 11.2015
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Addressed and remedied all patient or team member issues.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed policies and procedures for effective practice management.
- Assisted with regulatory issues such as compliance.
- Handled job duties for staff members which were unavailable or out of office.
- Consulted with healthcare professionals on business decisions.
- Ordered all office supplies and kept check on inventory levels.
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting.
- Communicated closely with patients, ensuring medical information was kept private.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed and maintained electronic record management systems to analyze and process data.
Clinical Operations Supervisor
Wattles Park Family Practice
Battle Creek, MI
01.2003 - 01.2014
- Assisted in development, review and revision of standard operating policies and procedures in collaboration with senior management.
- Appraised performance and assisted in staff development.
- Supervised clinical operations and administrative functions.
- Managed physician and nurses' schedules to deliver quality care and services.
- Responded to crisis situations with calm and professional approach to optimize support.
- Lead and directed team of 15 clinical personnel and support staff.
- Implement new policies and educate staff on changes.
- Assessed patients, determined needs and managed care.
- Developed, implemented, revised and evaluated policies and procedures.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
Skills
- Appointment Scheduling
- CPR Certified
- Data Entry Software
- Verbal and Written Communication
- Problem Solving
- Time Management
- Invoice Preparation
- Organization and Time Management
- Customer Service
- Detail-Oriented
- Critical Thinking
- Epic Systems
- Administrative Tasks
- Patient Billing
- Staff Leadership
- Medical Coding
- Payment Scheduling and Collection
Timeline
Senior Medical Receptionist
Hanger Clinic
04.2020 - Current
Medical Receptionist
Hanger Clinic
12.2015 - 04.2020
Medical Practice Manager
Thomas Family Practice
07.2014 - 11.2015
Clinical Operations Supervisor
Wattles Park Family Practice
01.2003 - 01.2014