Allexs Russell
Customer Support Agent
Bloomfield Hills,MI
Summary
Versatile and dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Organized and flexible Administrative Assistant with proven track record of providing exceptional customer service in various environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Senior Medical Receptionist
Core Med Plus
White Lake, MI
09.2022 - Current
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Completed clerical duties and tasks for clinic administration.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
Caregiver
Sweet Angels Home Care
Pontiac , MI
08.2020 - 07.2022
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Receptionist and Medical Biller
Women’s Health And Menopause
West Bloomfield, MI
09.2018 - 07.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Liaised between patients, insurance companies, and billing office.
- Collected payments and applied to patient accounts.
- Prepared billing statements for patients and verified correct diagnostic coding.
Customer Service Agent
Republic Services
Pontiac, MI
08.2015 - 09.2018
- Communicated with clients regarding account services, statements, and balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Facilitated communications through management of inbound and outbound customer calls.
Outpatient Lab Processor
Beaumont Hospital
Royal Oak, MI
12.2014 - 08.2015
- Cooperated with other technicians to develop and test new protocols.
- Interpreted laboratory results to provide technical advice to scientists.
- Participated in lab meetings and project presentations.
- Troubleshot and resolved equipment and process issues.
- Set and oversaw quality assurance guidelines for laboratory work.
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Coordinated and managed laboratory projects and experiments.
Education
Associate of Arts - Business
Cuyahoga Community College
Cleveland 08.2010 - 05.2011
High School Diploma -
West Bloomfield High School
West Bloomfield, MI 08.2006 - 05.2010
Skills
Medical office administration
undefinedTimeline
Senior Medical Receptionist
Core Med Plus
09.2022 - Current
Caregiver
Sweet Angels Home Care
08.2020 - 07.2022
Receptionist and Medical Biller
Women’s Health And Menopause
09.2018 - 07.2020
Customer Service Agent
Republic Services
08.2015 - 09.2018
Outpatient Lab Processor
Beaumont Hospital
12.2014 - 08.2015
Associate of Arts - Business
Cuyahoga Community College
08.2010 - 05.2011
High School Diploma -
West Bloomfield High School
08.2006 - 05.2010
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