Ashley Sonier
Marrero,LA
Summary
Organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and a quick learner.
Overview
18
18
years of professional experience
Work History
Senior Medical Receptionist
Jefferson Orthopedic Clinic
Marrero, LA
11.2023 - 03.2024
- Enhanced patient experience by implementing efficient appointment scheduling and managing high-volume phone calls.
- Boosted clinic efficiency by maintaining organized patient records and coordinating with the medical team for timely updates.
- Streamlined insurance verification processes, resulting in reduced wait times and increased patient satisfaction.
- Facilitated clear communication between patients and healthcare providers, ensuring accurate information exchange.
- Developed strong relationships with patients and families, fostering trust and enhancing overall experience at the clinic.
- Collaborated closely with billing department to resolve discrepancies, contributing to improved financial accuracy.
- Managed front office operations effectively during peak hours, maintaining a professional environment for both staff and patients.
- Handled sensitive patient data with discretion, adhering to HIPAA guidelines and ensuring confidentiality at all times.
- Improved patient check-in process by developing a concise registration form that captured essential information accurately.
- Provided compassionate support to patients during difficult medical situations, ensuring their comfort throughout their visit.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Office Assistant
I C Electric Supply
08.2016 - 03.2020
- Provided clerical support, addressing routine and special requirements.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Completed clerical tasks such as filing, copying and distributing mail.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
Receptionist/Payment Poster
West Jefferson Medical Ctr
11.2014 - 08.2016
- Managed large volumes of data efficiently and with great care on daily basis.
- Accurately posted payments and adjustments both electronically and manually.
- Processed payments that had been received from insurance companies and Medicare.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Took money and cards from customers to handle payment processing.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered central telephone system and directed calls accordingly.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Bank Teller
Chase Bank
05.2008 - 11.2014
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Stocked supplies for customers and personal teller station.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer and resolved discrepancies.
Medical Receptionist
Dr. Shanableh & Dr. McSween MD's
07.2006 - 05.2008
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
Education
CPC-A Certification - Medical Coding
AAPC
Cert# 01986659AAPC
High School Diploma -
Immaculata Highschool
Marrero05.2002
Skills
- Multi-Line Phone Proficiency
- Advanced Clerical Knowledge
- Office administration
- Invoice Processing
- Mail handling
- Report analysis
- Scheduling
- Administrative support
- Payment collection and processing
- Understanding of medical terminology
- Data Entry
- Spreadsheet management
- High-volume transaction posting
- Payment entry completion
- MS Office
- Office Administration
- Mail Handling
- Clerical Support
- Customer Service
- Spreadsheet Management
- Medical Terminology
- Payment Processing
- Mail Distribution
- Mail Sorting and Distribution
Timeline
Senior Medical Receptionist
Jefferson Orthopedic Clinic
11.2023 - 03.2024
Office Assistant
I C Electric Supply
08.2016 - 03.2020
Receptionist/Payment Poster
West Jefferson Medical Ctr
11.2014 - 08.2016
Bank Teller
Chase Bank
05.2008 - 11.2014
Medical Receptionist
Dr. Shanableh & Dr. McSween MD's
07.2006 - 05.2008
CPC-A Certification - Medical Coding
AAPC
AAPC
High School Diploma -
Immaculata Highschool