Microsoft Excel
YOLANDA MOZONE
Altamonte Springs,FL
Summary
Analytical Correctional Officer Corporal supervises 16 to 24 Correctional Officers during any given shift. Expertise in using self-defense techniques and weapons when needed. First aid and CPR certified to detect and diffuse potentially dangerous situations.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
Correctional Corporal
Orange County Corrections Department
Orlando, FL
08.2020 - Current
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our policy and procedures.
- Prioritized and organized tasks to efficiently accomplish the shift goals
- Exceeded customer satisfaction by finding creative solutions to problems.
- Supervised 18 employees and performance of tasks and managed 400 offenders.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Used coordination and planning skills to achieve Florida Model Jail Standards.
- Resolved conflicts and negotiated mutually beneficial agreements between staff members.
Correctional Officer
Orange County Corrections Department
Orlando, FL
09.2015 - Current
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Booked new inmates into facility and processed inmates for release.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
Senior Consumer Trainer
Highway Safety And Motor Vehicles
Tallahassee, FL
12.2013 - 09.2015
- Trained employees in proper operational procedures and shared company policies and regulations
- Created work schedules to provide quality service to customers as well as maintain employee satisfaction
- Collaborated with staff members to plan training seminars and team-building events
- Observed employee performance and provided valuable feedback using online performance evaluation software
Operational Support Regulatory Specialist
Department Of Health
Tallahassee, FL
09.2013 - 12.2013
- Monitored regulatory change required by new and revised laws and regulations, communicating complex protocols and determining operational impacts
- Managed regulatory change required by new and revised laws and regulations, communicating complex requirements and identifying operational impacts
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Tier 2 Customer Service Representative
Alorica
Miami, FL
07.2009 - 09.2013
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and input commands to troubleshoot areas.
Receptionist
Miami Dade College - North Campus
Miami, FL
08.2005 - 07.2009
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management
Education
Associate of Arts - Accounting
Miami Dade College
Miami, FL 08.2005 - 06.2009
Bachelor of Science - Criminalistics And Criminal Science
Columbia College
Columbia, MO 08.2017 - 01.2022
Skills
Conflict management
Critical Thinking
Time Management
Dependable and Responsible
Written Communication
Software
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Timeline
Correctional Corporal
Orange County Corrections Department
08.2020 - Current
Bachelor of Science - Criminalistics And Criminal Science
Columbia College
08.2017 - 01.2022
Correctional Officer
Orange County Corrections Department
09.2015 - Current
Senior Consumer Trainer
Highway Safety And Motor Vehicles
12.2013 - 09.2015
Operational Support Regulatory Specialist
Department Of Health
09.2013 - 12.2013
Tier 2 Customer Service Representative
Alorica
07.2009 - 09.2013
Associate of Arts - Accounting
Miami Dade College
08.2005 - 06.2009
Receptionist
Miami Dade College - North Campus
08.2005 - 07.2009