Whitney Brunson
Phenix City,AL
Summary
Self-motivated work ethic to perform effectively in independent or team environments. Documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet service goals.
Overview
12
12
years of professional experience
Work History
Customer Care Specialist II
Synovus
08.2022 - Current
- Consistently referred customer for additional services and products.
- Respond to customer needs for account, debit card and online service issues.
- Verified accuracy of customer account information and updated when necessary.
- Achieve high satisfaction rating through proactive one-call resolutions of customer issues.
Administrative Assistant
Columbus Consolidated Government
02.2020 - 08.2022
- Processed bi-weekly payroll and executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
311 Technician
Columbus Consolidated Government
10.2017 - 02.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened and offered advice and assistance to customers needs and wants
- Maintained customer satisfaction with forward-thinking strategies.
Branch Manager
State Loan
05.2014 - 08.2016
- Assessed employee performance and developed improvement plans.
- Boosted sales and customer loyalty through incentive programs, identified partnership opportunities and established favorable business connections
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions
Assistant Manager
A Plus Fast Cash
05.2011 - 05.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegated assignments to meet coverage and service demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
Associate of Science - Business
Miller Motte College
09.2016
Skills
- Microsoft Office Suite
- Advantage 40
- Customer Support
- Typing 55 wpm
- Office Administration
- Upselling
Timeline
Customer Care Specialist II
Synovus
08.2022 - Current
Administrative Assistant
Columbus Consolidated Government
02.2020 - 08.2022
311 Technician
Columbus Consolidated Government
10.2017 - 02.2020
Branch Manager
State Loan
05.2014 - 08.2016
Assistant Manager
A Plus Fast Cash
05.2011 - 05.2016
Associate of Science - Business
Miller Motte College
Similar Profiles
Nesh PatelNesh Patel
Marketing Technology Program Manager/ Marketing Platforms Developer at SynovusMarketing Technology Program Manager/ Marketing Platforms Developer at Synovus
TRACIE MOORETRACIE MOORE
WIRE SPECIALIST at SynovusWIRE SPECIALIST at Synovus
Anthony ShepherdAnthony Shepherd
Director – Information Technology at SynovusDirector – Information Technology at Synovus
Georgia ReidGeorgia Reid
Vice President /Retail Market Manager at SynovusVice President /Retail Market Manager at Synovus
Sharon PetitSharon Petit
Hairstylist, Ceo at Petit's Haircare SalonHairstylist, Ceo at Petit's Haircare Salon