Uneka Brown
Summary
Experienced customer relations professional with 13 years of expertise in lead generation, customer relationship development, and sales. Demonstrated ability to provide exceptional support to demanding customers. Strong background in related roles, coupled with a genuine passion for enhancing service delivery, expanding knowledge, and surpassing expectations.
Overview
13
13
years of professional experience
Work History
Customer Care Specialist II
Cencora
03.2022 - 07.2024
- Performed data entry for purposes such as processing orders, missed shipments, price adjustments, and backorders on medications using Salesforce.
- Researched and obtained state and controlled substance licensing for physicians, clinics and hospitals.
- Frequently worked with field sales associates and purchasing departments in coordinating special orders, accepting quotations, creating purchase orders, and manufacturer calls
- Processed phone, fax, e-mail, dropship and direct orders through Omni interaction.
- POC for Colgate daily order reporting.
- Trained new personnel regarding company operations, policies and services.
Housing Specialist
Nan McKay and Associates
06.2021 - 01.2022
- Managed assigned caseload of HCV participants for South Carolina
- Educated participants on program requirements and awarded obligations
- Resolved concerns between owners, tenants, and the Public Housing Authority.
- Analyzed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Flagged fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
Call Center Representative
Nan McKay and Associates
12.2020 - 06.2021
- Call Center service representative responding to emails, inbound calls, and service request from customers seeking rental assistance for the state of Massachusetts and New Jersey.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Mentored new hires as the they navigated our systems and protocols, fostering teamwork within the call center.
- Back-Up Team Lead
Senior Call Center Agent
Iqor (Capital One)
12.2019 - 11.2020
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Collaborated with various departments to ensure accurate billing information,
Dental Assistant/ Receptionist
Dossett Dental
10.2018 - 11.2019
- Data Confidentiality measures to ensure no violation to HIPPA
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentist evaluations.
- Provided chairside assistance during examinations, and arranged instruments, medications, and required materials for dental procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
Cashier
Luby's
03.2015 - 07.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Sales Associate
Oshkosh B'gosh
03.2011 - 07.2014
- Performed onsite, in-store retail sales.
Education
Bachelor of Science - Business Management
Colorado Technical University
Colorado Springs, CO06.2025
AA: Applied Science (Dental Assisting) -
Hinds-Nursing Allied Community College
Jackson, MS07.2018
AA: General Studies -
Hinds Community College
Raymond, MS12.2016
High School Diploma -
Wingfield High School
Jackson, MS05.2013
Skills
- Process Improvement
- Quality Assurance
- Attention to detail
- Teamwork and Collaboration
- Data Entry
- Microsoft Office Suite
- Cross-Functional Leadership
- Multitasking
- Strong problem solving skills
- Research skills
- Writing and editing
Timeline
Customer Care Specialist II
Cencora
03.2022 - 07.2024
Housing Specialist
Nan McKay and Associates
06.2021 - 01.2022
Call Center Representative
Nan McKay and Associates
12.2020 - 06.2021
Senior Call Center Agent
Iqor (Capital One)
12.2019 - 11.2020
Dental Assistant/ Receptionist
Dossett Dental
10.2018 - 11.2019
Cashier
Luby's
03.2015 - 07.2018
Sales Associate
Oshkosh B'gosh
03.2011 - 07.2014
Bachelor of Science - Business Management
Colorado Technical University
AA: Applied Science (Dental Assisting) -
Hinds-Nursing Allied Community College
AA: General Studies -
Hinds Community College
High School Diploma -
Wingfield High School
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