ERIN PHILLIPS
Summary
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Care Specialist II
Ventegra
Glendale, California
09.2023 - 06.2026
- Worked with insurance companies to process claims, resolve problems, and obtain payments. Evaluated customer needs and proposed specific benefits options.
- Document all incoming and outgoing calls
- Educate clients on plan policies, benefits, and procedures.
- Resolve client drug benefit concerns
- Initiate and facilitate prior authorization requests.
- Make outbound calls to pharmacies and plans to facilitate
HUMAN RESOURCES SPECIALIST
Archdiocese of Atlanta
12.2014 - 08.2023
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Assisted with planning, organizing and coordinating company events.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
HUMAN RESOURCES ASSISTANT
Archdiocese of Atlanta
04.2011 - 12.2014
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Maintained database by entering new and updated customer and account information.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Identified and corrected data entry errors to prevent duplication across systems.
DATA ENTRY CLERK
Apple One
01.2006 - 01.2008
- Scanned and stored files and records electronically to reduce paper files and secure data. Collected and organized information for entry, prioritizing entries to increase efficiency. Input client information into spreadsheets and company database to provide leaders with quick access to essential client data. Maintained database by entering new and updated customer and account information. Transferred data from hard copies to digital databases, organizing information in new formats. Identified and corrected data entry errors to prevent duplication across systems
Education
DIPLOMA -
Norcross High School
Norcross, GASkills
- Customer Relationship Management
- Customer Engagement Strategies
- Customer Needs Assessment
- Customer Feedback Analysis
- Client Support Services
- Customer Interaction
- Issue Resolution
- Data Entry
- Data Entry Accuracy
- Verifying Data Accuracy
- Customer Data Management
- Data Quality Assurance
- Quality Assurance
- Process Improvement
- Data Collection Techniques
- Microsoft Certified
- HRIS Applications Proficient
- Cost Reductions
- Sales Support
- Performance Reporting
- Information Organization
- Meticulous Attention to Detail
- Multitasking skills
- Self-Starter
- Effective Communication
- Client Relationship Building
- Personnel Engagement
- Data Security Awareness
Certification
- Certified Pharmacy Technician
Timeline
Customer Care Specialist II
Ventegra
09.2023 - 06.2026
HUMAN RESOURCES SPECIALIST
Archdiocese of Atlanta
12.2014 - 08.2023
HUMAN RESOURCES ASSISTANT
Archdiocese of Atlanta
04.2011 - 12.2014
DATA ENTRY CLERK
Apple One
01.2006 - 01.2008
DIPLOMA -
Norcross High School