Ada Bufford
Lewisville
Summary
Dynamic Customer Care Specialist with a proven track record at North Coast Medical Supply, excelling in customer service and conflict resolution. Consistently surpassed shipping goals while managing 150+ patient accounts monthly. Skilled in data entry and relationship management, I thrive on enhancing customer satisfaction through effective issue resolution and follow-up.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Care Specialist II
North Coast Medical Supply
Carlsbad
08.2022 - Current
- Assisted NCMS patients by processing phone orders for diabetic testing supplies and related products
- Maintains a high call volume per day (80+ combined inbound and outbound calls per day
- Shipped diabetic testing supplies to patients, consistently meeting or exceeding monthly shipping goals
- Manages an average of 150+ patient accounts per month
- Documented detailed notes in company system for each patient account to ensure accuracy and compliance
- Complies with HIPAA rules appropriately safeguarding PHI or other private and confidential information
- Executed clerical tasks including faxing and data entry.
Call Center Representative - Roadside Assistance
AAA Texas Headquarters
Coppell
04.2020 - 08.2022
- Increased customer satisfaction by resolving roadside issues
- Enhanced customer satisfaction by effectively resolving roadside issues
- Responded to over Sixty daily caller requests with information about assistance and time frames
- Contacted emergency public agency for customers in need
- Responded to over sixty daily caller requests, providing timely information about assistance and estimated time frames
- Analyzed problems using critical thinking techniques
- Delivered friendly and efficient service to customers, managing challenging situations with ease
Customer Service Representative
Mastec Technologies
Carrollton
05.2018 - 06.2019
- Managed multi-line telephone system, handling over thirty calls daily to ensure customer needs were met efficiently
- Answered inbound and made outbound calls promptly to provide timely assistance to customers
- Assisted customers by answering questions, responding to inquiries, and addressing phone requests to enhance customer satisfaction.
- Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis
- Acted as the first point of contact for potential clients and scheduled appointments for them
Cashier
CVS Pharmacy
Dallas
01.2016 - 05.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items and join reward programs
- Addressed customer inquiries regarding store policies and resolved concerns to enhance overall shopping experience
- Reconciled cash drawer at start and end of each shift, ensuring accuracy and resolving discrepancies to maintain financial integrity
- Adjusted schedule and accepted extra shifts to maintain adequate staffing levels
- Restocked merchandise in front lanes to ensure product availability
Education
Associate of Science -
Dallas College El Centro
Dallas, TX05-2027
High School Diploma -
Texans Can Academy
Dallas, TX06-2016
Skills
- Customer Service
- Call Management
- Conflict Resolution
- Issue resolution
- Follow-up skills
- Sales strategies
- Data Entry
- Efficient Documentation
- Relationship management
Certification
HIPAA
Languages
English
Timeline
Customer Care Specialist II
North Coast Medical Supply
08.2022 - Current
Call Center Representative - Roadside Assistance
AAA Texas Headquarters
04.2020 - 08.2022
Customer Service Representative
Mastec Technologies
05.2018 - 06.2019
Cashier
CVS Pharmacy
01.2016 - 05.2018
Associate of Science -
Dallas College El Centro
High School Diploma -
Texans Can Academy