SCOTT LONG
Santa Barbara,CA
Summary
9 years of customer service experience providing memorable experiences to guests from a multitude of backgrounds and cultures including Property management software, restaurants, hotels and athletic clubs. Flight instructor with 9 years of flight training, teaching and instructor experience.
Overview
4
4
years of professional experience
Work History
Customer Care Specialist II
AppFolio
11.2021 - Current
- Specialized in advanced accounting pertaining to property management.
- Retained at-risk customers by identifying their needs and offering tailored solutions, resulting in reduced churn rates.
- Balanced competing priorities while maintaining a focus on delivering exceptional service for each individual customer interaction.
- Engaged with customers by means of telephone, email, Zoom and live chat to manage customer relationships and to ensure successful execution of requests.
Server
Finneys Crafthouse & Kitchen
01.2020 - 02.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Optimize guest experience to meet their needs and expectations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Front Desk Receptionist
Santa Barbara Athletic Club
01.2020 - 12.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill requests and resolve issues.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Arrange for necessary maintenance or repair work.
Education
Certified Flight Instructor -
Advantage Aviation
Palo Alto, CA08.2019
Commercial Pilots License -
Trade Winds Aviation
San Jose, CA07.2018
Bachelor of Arts - History of Art And Architecture
University of California, Santa Barbara
Santa Barbara, CA07.2016
Skills
- Point of Sale (POS) system operations
- Organization and planning
- Communication
- Problem solving
- Customer Service
- Fundamentals of Instructing
- Property management
- Accounting
- Accounts Payable/Receivable
- CRM Software
Timeline
Customer Care Specialist II
AppFolio
11.2021 - Current
Server
Finneys Crafthouse & Kitchen
01.2020 - 02.2022
Front Desk Receptionist
Santa Barbara Athletic Club
01.2020 - 12.2021
Certified Flight Instructor -
Advantage Aviation
Commercial Pilots License -
Trade Winds Aviation
Bachelor of Arts - History of Art And Architecture
University of California, Santa Barbara
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