Andrew Hawkins
Jasper,TN
Summary
Detail-focused Customer Account Specialist with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
6
6
years of professional experience
Work History
Customer Account Specialist II
Total Quality Logistics Inc.
09.2025 - Current
- Managed customer account inquiries, ensuring prompt resolution and enhanced satisfaction.
- Developed and maintained strong relationships with clients, fostering long-term partnerships.
- Analyzed customer needs to provide tailored logistics solutions, improving service delivery.
- Coordinated with internal teams to streamline processes, increasing operational efficiency.
- Trained junior staff on best practices in customer account management and support strategies.
Kitchen Lead
Big Bad Breakfast
01.2025 - 09.2025
- Adhered to food safety standards when storing and preparing foods.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Trained new kitchen staff on food safety standards and cooking techniques.
- Supervised kitchen operations during peak hours, maintaining quality and consistency of dishes.
ESP Teacher
Murfreesboro City Schools
04.2023 - 05.2024
- Implemented behavioral intervention plans to reduce negative behaviors.
- Encouraged children to try and experience new things to expand learning experiences.
- Instructed students on safe and proper use of supplies and equipment.
- Created, submitted and implemented approved lesson plans and curriculum.
- Helped students succeed through coaching, mentoring and positive reinforcement.
Server
Toots West
01.2023 - 04.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Kitchen Cook
Toots West
07.2022 - 12.2022
- Weighed out ingredients for recipes accurately using scales provided.
- Assisted in training new cooks on proper methods of preparing meals.
- Notified manager immediately if any problems arose in the kitchen area.
- Adhered to sanitation regulations when cleaning kitchen surfaces, utensils and equipment.
- Inspected all dishes before they were served to ensure quality control standards were met.
- Stocked kitchen with supplies such as food ingredients and cooking utensils.
Assistant General Manager
Toots West
01.2022 - 06.2022
- Plated finished dishes according to presentation guidelines set by head chef.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
Store Manager
Toots West
07.2021 - 12.2021
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Server
Toots West
10.2020 - 07.2021
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Bachelor of Science - Aviation Management
Middle Tennessee State University
Murfreesboro, TN05-2025
High School Diploma - undefined
Blackman High School
Murfreesboro, TN05-2020
Skills
- Point of Sale (POS) System Operations
- Team Leadership Strength
- Strong negotiation
- Microsoft Office proficiency
- Training and Development Skill
- Hiring and Onboarding
- Behavior Management Techniques
- Conflict Resolution
- Data analysis
- Database management
Timeline
Customer Account Specialist II
Total Quality Logistics Inc.
09.2025 - Current
Kitchen Lead
Big Bad Breakfast
01.2025 - 09.2025
ESP Teacher
Murfreesboro City Schools
04.2023 - 05.2024
Server
Toots West
01.2023 - 04.2023
Kitchen Cook
Toots West
07.2022 - 12.2022
Assistant General Manager
Toots West
01.2022 - 06.2022
Store Manager
Toots West
07.2021 - 12.2021
Server
Toots West
10.2020 - 07.2021
High School Diploma - undefined
Blackman High School
Bachelor of Science - Aviation Management
Middle Tennessee State University