Tara Impriano
Harrison Valley,PA
Summary
Positive and upbeat, brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Brings enthusiasm, dedication and exceptional work ethic. Highly versatile and adaptable to fast-paced, changing environments with discerning customers and high standards.
Overview
12
12
years of professional experience
Work History
Account Specialist
Discover Bank, Member FDIC
Harrison Valley, PA
10.2024 - Current
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions while following procedures and policies.
Bank Teller
Northwestern Bancorp
Westfield, PA
03.2023 - Current
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Maintained confidentiality of bank records and client information.
- Entered transactions into computer and issued customer receipts.
- Responded and assisted customers with account inquiries and updates.
- Reconciled cash and checks against computer records at end of shift.
- Welcomed customers and offered pleasant service during entire transaction.
Waitress/Cook's Assistant
Tea Room And Cafe
Coudersport, PA
11.2017 - 02.2023
- Servsafe certified
- Provided exceptional service to high volume of daily customers.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Calculated charges, issued table checks and collected payments from customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
Cashier/cook
UGS
Ulysses, PA
04.2014 - 11.2017
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Counted and balanced cashier drawers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Replenished food items from inventory and rotated ingredients.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Took inventory counts before and after shifts to complete food inventory or storage sheets
- inventory and ordering
Waitress/bartender
Laurelwood Steakhouse And Motel
Coudersport, PA
03.2013 - 11.2017
- Waitressing
- bartending
- food prep
- cleaning
- counting and balancing drawer
Education
High School Diploma -
Wellsville Central School
Wellsville, NY06.1999
Some College (No Degree) - Sociology/criminology
SUNY College At Cortland
Cortland, NYSkills
- Computer Skills
- Scheduling abilities and experience
- Problem-Solving
- Point of Sale (POS) system operations
- Effective sales techniques
- Liquor, wine and food service
- Dining customer service
- Customer service
- Serve Safe Certification
- Quality improvements
- Critical Thinking
- Communication
- Extremely Organized
- Asset Management
- Delegating Assignments and Tasks
- Monitoring Food Preparation
- Menu Pricing and Writing
- Supply Ordering and Management
- Training and Onboarding
Timeline
Account Specialist
Discover Bank, Member FDIC
10.2024 - Current
Bank Teller
Northwestern Bancorp
03.2023 - Current
Waitress/Cook's Assistant
Tea Room And Cafe
11.2017 - 02.2023
Cashier/cook
UGS
04.2014 - 11.2017
Waitress/bartender
Laurelwood Steakhouse And Motel
03.2013 - 11.2017
High School Diploma -
Wellsville Central School
Some College (No Degree) - Sociology/criminology
SUNY College At Cortland
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