Jessica Strom
Garner,IA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Demonstrates ability to meet and outpace monthly sales benchmarks.
Overview
14
14
years of professional experience
Work History
Account Specialist
Fastenal
Garner, IA, USA
08.2022 - Current
- Received, prioritized and responded to multiple points of customer communication.
- Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
- Implemented and followed up on sales directives from management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Sought new ideas and implemented technology upgrades for better service to my customer site.
- Procured purchase orders for customer product/part demands.
Sales Support
Fastenal
Garner, IA, USA
07.2021 - 08.2022
- Boosted sales productivity by streamlining sales support processes and implementing new tools.
- Improved customer satisfaction with timely sales support, addressing concerns, and providing relevant solutions.
Guest Service Coworker/Safety & Wellness Coordinator
Kwik Star
Garner, IA, USA
07.2018 - 07.2021
Daycare Provider
Self Employed
Garner, IA, USA
03.2014 - 07.2018
Cook
Prairie View Apartments
Garner, IA, USA
01.2012 - 08.2017
Education
High School Diploma - undefined
Garner Hayfield Ventura High School
Garner, IA05.2001
Skills
Administrative skills
Problem-solving
Quality
Safety
Payment processing
Procurement knowledge
Computer skills
Communication
Working collaboratively
Attention to detail
Decision-making
Strong communication skills
Multitasking
Courteous, professional demeanor
Accurate money handling
Written communication
Quick learner
Organized and efficient
Strong work ethic
Prioritizing
Effective planning
Administrative skills
Personal Information
ID Number: 6419231841
Timeline
Account Specialist
Fastenal
08.2022 - Current
Sales Support
Fastenal
07.2021 - 08.2022
Guest Service Coworker/Safety & Wellness Coordinator
Kwik Star
07.2018 - 07.2021
Daycare Provider
Self Employed
03.2014 - 07.2018
Cook
Prairie View Apartments
01.2012 - 08.2017
High School Diploma - undefined
Garner Hayfield Ventura High School