Jessica Williams
Phoenix,AZ
Summary
Dynamic account specialist bringing several years of related experience along with deep understanding of financial and payment matters as well as customer service and sales activities. Proficient in data verification, account updates and problem solving.
Overview
17
17
years of professional experience
Work History
Account Specialist
Telgian
08.2022 - Current
- Managed client accounts ensuring accurate service delivery and support.
- Support diverse clients in obtaining fire protection and life safety solutions while ensuring regulatory compliance.
- Utilize various communication methods to effectively assist customers with inquiries and challenges.
- Manage extensive administrative tasks to maintain operational efficiency.
Late Stage Auto Loan Collections
Santander Consumer USA
10.2021 - 08.2022
- Resolved customer inquiries encompassing billing discrepancies, title and insurance inquiries, payoffs, and payment arrangements.
- Utilized knowledge of auto loan procedures to assist Auto Loan and Lease customers through inbound calls.
- Applied comprehensive understanding of depository procedures and / or auto loa processes to address diverse customer inquiries.
Account Manager Team Lead
Apex Servicing
01.2020 - 10.2021
- Managed and collaborated with staff to support daily workflow.
- Trained new employees to ensure smooth onboarding and integration.
- Communicated with lenders via email, addressing all inquiries effectively.
- Documented escalated calls from staff to maintain accurate records, while ensuring data accuracy and accessibility.
Collections Team Lead
Southwest Title Loans
04.2016 - 01.2020
- Led collections team to optimize loan recovery processes..
- Negotiated account settlements in collaboration with management.
- Managed delinquent accounts through effective customer communication techniques.
- Reviewed and audited collection calls, providing actionable feedback to team members.
- Researched and applied missing payments to maintain accurate records.
In Home Private Caretaker
N/A
New River, Arizona
01.2014 - 01.2020
- Provided companionship and emotional support to clients in their homes.
- Monitored client health conditions.
- Responded promptly to all requests from the client or family members for assistance or services needed.
- Maintained a safe environment through a variety of supportive tasks.
Certified Nursing Assistant (CNA)
Town of Vici Nursing Home
Vici, OK
02.2009 - 01.2014
- Assisted residents with daily living activities and personal care, fostering trust and rapport.
- Collaborated with RNs and LPNs to implement and monitor healthcare plans, ensuring quality patient care.
Education
Certified Nursing Assistant (CNA) - Vici, OK
Oklahoma Department of Health
Vici, OK01.2014
Skills
- Accounting management and collections
- Conflict resolution
- Growth mindset
- Administrative skills
- Decisiveness
- Technology proficiency
- Diplomacy and tactfulness
- Efficient and energetic
Timeline
Account Specialist
Telgian
08.2022 - Current
Late Stage Auto Loan Collections
Santander Consumer USA
10.2021 - 08.2022
Account Manager Team Lead
Apex Servicing
01.2020 - 10.2021
Collections Team Lead
Southwest Title Loans
04.2016 - 01.2020
In Home Private Caretaker
N/A
01.2014 - 01.2020
Certified Nursing Assistant (CNA)
Town of Vici Nursing Home
02.2009 - 01.2014
Certified Nursing Assistant (CNA) - Vici, OK
Oklahoma Department of Health