Rosetta Johnson

Results-driven professional with extensive experience in client account management, specializing in building robust client relationships and executing effective strategies in customer service and collections to drive business growth. Demonstrated ability to handle over 100 back-to-back inbound and out bound calls daily while maintaining high service quality. Recognized for collaborative efforts and adaptability in dynamic environments, complemented by strong analytical and communication skills, along with a deep understanding of Medical Prior Authorization business and operating processes.