Denise Rodriguez
Aurora,CO
Summary
Account Specialist with a proven track record at Orthopedic Centers of Colorado, excelling in customer service and collections management. Skilled in insurance verification and account reconciliation, I effectively resolved discrepancies while training new team members. My persuasive communication and problem-solving abilities consistently enhance customer and company satisfaction.
Overview
5
5
years of professional experience
Work History
Account Specialist
Orthopedic Centers of Colorado
Denver, CO
03.2022 - Current
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Process and verify transactions, ensuring accuracy and compliance with financial regulations.
- Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
- Surgery estimates, verifying insurance, deductibles, and pre-collecting.
- Insurance eligibility verification.
- Verify and correct that insurance adjustments are adjusted correctly.
- Prepare accounts for collections, send a collection letter, adjust the account balance, and verify that the balance is accurate before transferring it over to the collection agency.
- Provide refunds via credit card or check, verify that the refund is due before issuing it by ensuring all charges are entered and that the patient made the payment, and the money is not due to insurance.
Account Billing Specialist
Colorado Springs Orthopedic Group
Colorado Springs, CO
03.2020 - 03.2022
- Monitored past due accounts and pursued collections on outstanding invoices.
- Input statement information, reconciled accounts and resolved discrepancies.
- Verified receipt of payments against open invoices and accounts receivable balances.
- Prepared aging reports to identify past due accounts.
- Managed all payments processing, invoicing and collections tasks.
- Answered customer questions to maintain high satisfaction levels.
- Trained all new collection specialists.
- Corresponded with attorneys and lien companies.
- Assist patients with finding a way to meet financial obligations.
Education
Everest College
Tacoma, WASkills
- Customer service
- Transaction processing
- Insurance verification
- Collections management
- Account reconciliation
- Persuasive communication
- Multitasking
- Aging reports
- Problem solving
- Time management
- Training and mentoring
Affiliations
- I enjoy hiking, camping, museums, and I enjoy cooking. I am always up to trying something new skiing is my newest adventure fell on my behind a few time and loved it. I enjoy getting in the car on the weekends and not knowing where I will end up. I also enjoy a relaxing weekend at home being a couch potato or going to the movies for the buttery popcorn. I also enjoy reading self help books "Boundaries" by Dr. Henry Cloud & Dr. John Townsend.
Timeline
Account Specialist
Orthopedic Centers of Colorado
03.2022 - Current
Account Billing Specialist
Colorado Springs Orthopedic Group
03.2020 - 03.2022
Everest College
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