Lyndashia Holloway
Rex ,GA
Summary
Proven Account Specialist with a track record of enhancing client satisfaction at CoverMyMeds by resolving complex billing issues and streamlining account management processes. Skilled in Microsoft Office and customer relationship development, demonstrating a strong ability to improve operational efficiency and client relations. Known to be , an organized and motivated employee eager to apply time management organizational skills in various environments. Strong presenter , communicator and problem solver working effectively and productively with diverse customers and individuals needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Specialist
CoverMyMeds
Atlanta
04.2024 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
Radiology Scheduler
Northside Hospital Atlanta
Atlanta Ga
01.2023 - 02.2024
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Streamlined appointment scheduling by implementing an efficient online booking system.
Warehouse Worker
QuikTrip Distribution
Ellenwood, GA
09.2020 - 12.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Billing Specialist
Ga State Tollway Authority
Atlanta Ga
07.2022 - 11.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Education
High School Diploma - Associate In Accounting
Cedars Grove High School
Ellenwood, GA05.2017
Skills
- Account Administration
- Customer relationship development
- Document Management
- Microsoft Office proficiency
- Customer service (3 years)
- Typing
- Medical Scheduling (2 years)
- GAAP
- Customer Service
- Windows
- Sales (3years)
- Accounting
- Problem Solving
- CPT Coding
- Medical Billing
- Research
- Negotiation
- Epic
- Computer Networking
- Picking/Packing
- Medical Terminology
Certification
- First Aid Certification
- CPR Certification
- Basic Life Support Certification
Timeline
Account Specialist
CoverMyMeds
04.2024 - Current
Radiology Scheduler
Northside Hospital Atlanta
01.2023 - 02.2024
Billing Specialist
Ga State Tollway Authority
07.2022 - 11.2023
Warehouse Worker
QuikTrip Distribution
09.2020 - 12.2021
High School Diploma - Associate In Accounting
Cedars Grove High School