Sharon Panzarino
Forest,VA
Summary
Skilled Leave of Absence Specialist with notable experience in managing employee leaves and understanding of federal and state leave laws. Strong in building effective relationships with employees, prioritizing tasks under pressure, and maintaining confidentiality. Demonstrated success in resolving complex leave cases, enhancing overall company compliance, and delivering training to staff on leave policies.
Overview
6
6
years of professional experience
Work History
Account Specialist
The Standard Insurance
Altavista, Virginia
03.2022 - 08.2024
- Served as liaison between the policyholder and the company.
- Responded to claim and coverage inquiries, including verifying appropriate premium administration, addressing customer service issues, claims issues, contract issues, and other group life, disability, and absence-related inquiries.
- Provided reports to the policyholder's benefit and business locations on approved claims, outstanding information requested, and Evidence of Insurability status as needed.
- Maintained and protected personal information of the policyholder's employees.
- Developed effective relationships with Human Resources, Benefits, and Payroll staff.
- Created best practices and new process improvements that ensured a positive customer experience for all.
- Led and participated in special projects related to the policyholder's life, disability, and leave plans, as assigned.
Leave and Disability Examiner
The Standard Insurance
Altavista, VA
10.2018 - 03.2022
- Reviewed and evaluated medical evidence to determine claimant's eligibility for disability benefits.
- Collaborated with physicians, psychologists, and other healthcare professionals to obtain additional pertinent information regarding the claimant's condition.
- Advised claimants of their rights and responsibilities in the claims process.
- Drafted written decisions based on established criteria outlining findings and conclusions.
- Compiled case files containing all pertinent information used in making a determination of eligibility for disability benefits.
- Maintained up-to-date knowledge of changing regulations governing disability determination processes.
- Provided claimants with feedback on their progress throughout the application process.
- Interpreted applicable laws, regulations, policies and procedures when determining eligibility for disability benefits.
- Responded promptly to inquiries from claimants or representatives concerning status or results of claim reviews.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Education
Bachelor of Arts - Business Administration
Lynchburg College
Lynchburg, VA05-1991
Associate of Arts - Business Administration
Central Virginia Community College
Lynchburg, VA05-1989
Skills
- Account investigations
- Customer Engagement
- Document Management
- Customer relationship development
- Microsoft Office proficiency
- Account Administration
- Documentation skill
- Research proficiency
- Brainstorming
- Schedule Coordination
- Policy Interpretation
- Employee Relations
- Disability management
- Benefits Administration
- Microsoft Office
- Policy Knowledge
- Discretion and Confidentiality
- Recordkeeping
- Insurance Claims
- Calendar Management
- Organizational Development
- Human Resources Support
- Report Preparation
- Policies implementation
- Effective Communication
- Analytical and Critical Thinking
- Organizational Skills
- Documentation and Recordkeeping
- Analytical Skills
- Time management abilities
- Active Listening
- Written Communication
- Multitasking Abilities
- Training and mentoring
References
References available upon request.
Timeline
Account Specialist
The Standard Insurance
03.2022 - 08.2024
Leave and Disability Examiner
The Standard Insurance
10.2018 - 03.2022
Bachelor of Arts - Business Administration
Lynchburg College
Associate of Arts - Business Administration
Central Virginia Community College
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