Zachary Tufer
Rapid City
Summary
Dynamic Account Specialist with a proven track record at Unishippers, excelling in customer engagement and relationship development. Skilled in CRM software (Salesforce) and account investigations, I consistently resolved complex issues, enhancing client satisfaction and loyalty. Recognized for delivering exceptional service and building strong partnerships that drive business success.
Overview
7
7
years of professional experience
Work History
Account Specialist
Unishippers
03.2021 - 05.2025
- Evaluated customers' potential needs to make appropriate recommendations.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Completed routine and complex account updates to resolve problems.
- Built strong relationships with client and vendors for loyal, profitable accounts.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
Customer Service Representative
Sea Landing
09.2018 - 03.2019
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Ace Hardware
05.2018 - 08.2018
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
San Ramon Valley High School
Danville, CA06-2016
Skills
- Customer engagement
- Customer relationship development
- Microsoft office proficiency
- Account investigations
- Due diligence
- CRM software (Salesforce)
- Issue investigations
Timeline
Account Specialist
Unishippers
03.2021 - 05.2025
Customer Service Representative
Sea Landing
09.2018 - 03.2019
Customer Service Representative
Ace Hardware
05.2018 - 08.2018
High School Diploma -
San Ramon Valley High School
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