Anthony Tirado
Phoenix,AZ
Summary
During my early years, I worked in customer service and it was the perfect job for me. Helping people has always been a passion of mine and I was thrilled to take on this role. I am a dependable and hard-working individual with a strong sense of integrity. I understand the importance of time management and staying on track during work. As a result, I remained persistent and efficient in listening to the customers' needs and finding the best solutions for them. I have always strived to meet and exceed the requirements of the position, and my performances have reflected that.
Overview
15
15
years of professional experience
Work History
Account Specialist
Bank of America
Phoenix, AZ
08.2021 - 06.2023
- Greet clients with a professional and happy tone
- Listen to clients needs and ask questions to verify and uncover any other missing details
- Satisfying client needs in a timely manner and offer better solutions to continue client better experience and service
- Send out letters and verify information to assure accuracy
- Update account information and promotions
- Accuracy and customer service is a MUST
- Attend weekly meetings and coaching
- Stay up to date with the weekly changes and policies
- Attended seminars for further growth and volunteered with Arizona Charities like St
- Marys Food Bank and Feed My Starving Children
- Data entry
- Ordered Checks
- Sending Cards
- Creating Leads (Small business, Merrill)
- Catch and Prevention for Fraud
- Report (Complaints, Issues, Account)
- Trustworthy
- Reliable
- People oriented
- Troubleshoot and guide for online and mobile banking
Advertiser
Carvertise
Phoenix, AZ
01.2023 - 03.2023
- Developed and implemented advertising campaigns to increase brand awareness.
- Tracked performance of all campaigns in order to ensure maximum ROI from each campaign.
- Planned, coordinated and executed promotional events such as product launches or trade shows.
- Determined target audiences for particular products and aligned campaigns with demographics.
- Developed attractive and engaging print and digital ads.
- Collaborated with marketing staff to develop strategic advertising plans focused on specific customer or market areas.
- Created promotions campaigns that drove strategic initiatives and raised awareness of new products.
- Represented company at conferences, trade shows and customer locations, answering questions about corporate products and services.
- Maximized employee retention by creating positive work environment.
Data Entry Clerk
CIOX Health
Phoenix, AZ
01.2019 - 03.2020
- Identified errors in data entry and related issues by mentioning them to supervisors for resolution
- Obtained scanned records and uploaded them into company databases
- Transcribed data after verifying information to deliver projects with 99% accuracy
- Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data
- Identified and corrected data entry errors to prevent duplication across systems
- Transferred completed work to Insurance companies for review and approval
- Completed many 10-key actions with accuracy
- Reviewed Dr's notes and patient's record source documents to locate required data for entry
- Reduced physical document storage by 50% by scanning and eliminating outdated records every week
- Reviewed and updated account information in the company computer system
- Maintained records by creating monthly reports, closing terminated records, and performing chart audits
- Maintained quality levels above prescribed minimums to support team productivity and efficiency
- Verified and logged deadlines in response to daily inquiries and requests
- Adhered to strict data confidentiality policies to prevent information leakage
- Proofread documents, editing materials to correct grammar and spelling mistakes.
Sales Representative
FedEx
Phoenix, AZ
05.2015 - 02.2017
- Created sales and revenue-generating opportunities in new markets to improve the bottom line
- Pursued hundreds of new accounts in an 8-hour shift through lead generation, cold calling, and advertising
- Referrals
- Achieved or surpassed sales quotas
- Worked with team leads and managing teams to assess, update and optimize delivery dates for customers
- Cold-called over a hundred prospective customers daily with a 70% success rate
- Fostered relationships with customers to expand the customer base and enhance loyalty and retention
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Monitored customer order process and addressed customer issues
- Developed customized sales techniques to successfully sell and upsell FedEx One Rate and FedEx
- Express services to new and existing clients
- Contacted new and existing customers to discuss how specific products could meet needs
- Leveraged trends in customer marketplaces to shape value-added solutions and approaches
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies
- Placed orders and answering customer questions through email and over the phone to maximize customer service
- Followed up with clients after installations to assess quality service and customer satisfaction
- Improved overall customer purchasing experiences to promote steady revenue.
Crew Member
Taco Bell
Scottsdale, AZ
07.2013 - 08.2014
- Drove team success by completing the assigned task quickly and accurately
- Fulfilled additional crew-related duties, including cooking and stocking, to maintain nonstop operations
- Assisted management with monthly inventory control and weekly stock ordering
- Observed safety precautions and practices when using the equipment
- Brought in loads for sorting, storage, or disposal according to quality categories
- Organized and restocked food and drink supplies to support operations and team productivity
- Kept activities moving smoothly by coordinating schedules and personnel
- Identified unacceptable work or materials and independently corrected problems to keep operations on target
- Entered orders into a computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person
- Upheld high standards of productivity and quality in all areas of operations
- Remained mindful of workplace safety according to predetermined specifications
- Verified orders and bagged items for easy transport
- Served drinks and prepared specialty beverages
- Performed prep work such as washing, heating, cooking, and cleaning
- Complied with company service standards, including inventory and cash control procedures
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders
- Received food orders from individuals and explained offerings
- Resolved customer concerns and relayed relevant information to the supervisor
- Prepared Taco Bell food items, following recipes to cut, chop and combine ingredients incorrect amounts and with proper technique, cooking to perfection
- Utilized approved food recipes and production standards to monitor quality, serving temperatures, and standard portion control
- Carried pans, kettles, and trays of food to and from work stations, stove, and refrigerator under safety standards
- Monitored and counted food stock and supplies to reorder on time
- Took orders, prepared foods, and processed payments in full-service for Taco Bell establishment
- Kept customer and food preparation areas are clean and well-organized for maximum efficiency
- Stored food in designated areas following wrapping, dating, food safety, and rotation procedures
- Completed opening, closing, and shift change tasks to promote store efficiency
- Organized food items on serving trays and in carry-out packages
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members
- Accepted transaction payments, making changes for cash payments, and processing credit cards, debit cards, and gift cards
- Reviewed contents on food trays to check to receive complete order
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Telephone Sales Representative
Adobe Carpet Cleaning
Phoenix, AZ
10.2010 - 06.2012
- Maintained and recorded customer information in the database
- Contacted private individuals or businesses by telephone to solicit sales
- Brokedown objections using friendly, persuasive strategies
- Gave information about available products and services including membership details and purchase advantages
- Proficient at computer dialing and computer software
- Made appointments with interested customers according to schedule availability
- Collaborated with management to resolve concerns and problem calls
- Handled inbound telephone calls from interested customers
- Resolved customer complaints by escalating calls to the proper department
- Helped new telemarketers learn best practices, communication strategies, and performance standards
- Maintained proficiency in revenue and sales
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems
- Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities
- Responded to questions with knowledgeable responses
- Performed clerical and administrative duties like taking messages and transferring calls.
Telephone Sales Representative
Shell Vacations Club
Scottsdale, AZ
07.2008 - 01.2010
- Set up new accounts and listed personal, demographic, and payment information in the system
- Maintained and recorded customer information in the database
- Contacted private individuals or businesses by telephone to solicit sales
- Brokedown objections using friendly, persuasive strategies
- Gave information about available products and services including membership details and purchase advantages
- Proficient at computer dialing and computer software
- Made appointments with interested customers according to schedule availability
- Collaborated with management to resolve concerns and problem calls
- Handled inbound telephone calls from interested customers
- Resolved customer complaints by escalating calls to the proper department
- Helped new telemarketers learn best practices, communication strategies, and performance standards
- Maintained proficiency in revenue and sales
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems
- Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities
- Responded to questions with knowledgeable responses
- Performed clerical and administrative duties like taking messages and transferring calls.
Advertiser
Talking Stick Casino
, AZ
Driver
- Data Entry
- Independent contractor
- Event Sponsor
- Dependable
- Cleanliness
- Followed directions
- Basic Math
- Awareness
- Obeyed the law
- Photographer
- With this position I was expected to log and keep track of milage and days driven
- Be safe on the roads and obey all laws
- My expectations were to attend special events like the 2023 Super Bowl Day Event and the 2023 Talking Stick Casino Night Life Event
- Take some photos of those events and the advertising
- Also, send the data to the agency in charge and most importantly, be dependable to get the job done.
Education
Diploma -
Sunnyslope High School
01.2008
Skills
- Telemarketing
- Problem-solving
- Flexibility
- Team Work
- Reliability
- 10 Key Data Entry
- Databases
- QuickBooks
- Proofreading
- Word Processing
- Data Entry
- Order Entry
- Typing
- Filing and data archiving
- Customer relations
- Quality control
- Problem-solving abilities
- Data Integrity
- Inbound and outbound calling
- Time management
- Verifying data accuracy
- Branding
- B2B Sales
- Multichannel Marketing
- Upselling
- Languages
- English - Expert
- Additional Information
- Personable and dedicated Customer Service Representative with extensive experience in the medical
- Travel, shipping
- And cleaning industries Solid team player with an upbeat, positive attitude and proven skills in
- Establishing rapport with
- Clients Motivated to maintain customer satisfaction and contribute to company success Specialize in
- Quality, speed, and
- Process optimization Articulate, enthusiastic, and results-oriented with a demonstrated passion for
- Building relationships
- Cultivating partnerships, and growing businesses
- Customer Engagement
- Reporting Skill
- Advertising Strategies
- Due Diligence
- Customer Relationship Development
- Document Management
- Client Engagement
- Microsoft Office Proficiency
- Advertising and Marketing
- Report Writing
- Account Administration
- Research Proficiency
- Business Development
Languages
English
Full Professional
Timeline
Advertiser
Carvertise
01.2023 - 03.2023
Account Specialist
Bank of America
08.2021 - 06.2023
Data Entry Clerk
CIOX Health
01.2019 - 03.2020
Sales Representative
FedEx
05.2015 - 02.2017
Crew Member
Taco Bell
07.2013 - 08.2014
Telephone Sales Representative
Adobe Carpet Cleaning
10.2010 - 06.2012
Telephone Sales Representative
Shell Vacations Club
07.2008 - 01.2010
Advertiser
Talking Stick Casino
Driver
Diploma -
Sunnyslope High School