Rashondra Smith
Kingwood
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Specialist
JPMorgan Chase
11.2022 - Current
Customer Service Rep
NCO
Driver RCA/Mail Handler
USPS
06.2021 - 11.2022
Security Officer Level3 ARMED
Securitas Security Services
06.2020 - 06.2021
- Identifying suspicious behavior, following bank protocols, and detecting details among distracting situations
- Assessing risks, enforcing security standards, and handling complaints
Security Officer
Texas ANTI CRIME Security SERVICES
06.2020 - 08.2020
Shift Leader
Goodwill Industries
10.2019 - 01.2020
Driver Helper
UPS
10.2013 - 05.2014
- Deliver packages and help the driver
Interviewer
Promark Research
09.2012 - 11.2012
- Give surveys to the public about the election
Cashier
Follet Bookstore-WW Thorne Dr
06.2012 - 09.2012
- Retail book store
HP- Builder/Tester Manpower
12.2011 - 04.2012
- Build and test HP computer servers
Best Buy
11.2010 - 04.2011
- Best Buy sales and troubleshoot Geek Squad related computer issues
Education
Lone Star North Harris\\Highschool
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W. T Hall Academy
Skills
- Assist customers with account management with an excellent customer service experience
- Warehouse associate lead - Forklift certified
- [Customer Service Representative] Dynamic customer service professional experienced in both call-center settings
- Highly professionaldependable, reliable and able to perform duties with minimal supervision
- Upselling, Process Improvement, Telemarketing, Project Management, Process Improvement
- Telemarketing, Security, Cold Calling, Quality Assurance, Inside Sales, Cash Handling
- Surveillance, Sales, Microsoft Office, Microsoft Word, Supervising Experience
Certification
- Level2 Security Guard - May2020 to Present.
- Level2 Non-commissioned security guard.
- Level3 Armed Security Guard -2020 to Present.
- Level3 Armed Commissioned Security.
Timeline
Account Specialist
JPMorgan Chase
11.2022 - Current
Driver RCA/Mail Handler
USPS
06.2021 - 11.2022
Security Officer Level3 ARMED
Securitas Security Services
06.2020 - 06.2021
Security Officer
Texas ANTI CRIME Security SERVICES
06.2020 - 08.2020
Shift Leader
Goodwill Industries
10.2019 - 01.2020
Driver Helper
UPS
10.2013 - 05.2014
Interviewer
Promark Research
09.2012 - 11.2012
Cashier
Follet Bookstore-WW Thorne Dr
06.2012 - 09.2012
HP- Builder/Tester Manpower
12.2011 - 04.2012
Best Buy
11.2010 - 04.2011
Customer Service Rep
NCO
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W. T Hall Academy
- Level2 Security Guard - May2020 to Present.
- Level2 Non-commissioned security guard.
- Level3 Armed Security Guard -2020 to Present.
- Level3 Armed Commissioned Security.
Lone Star North Harris\\Highschool
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