Summary

Overview

Work History

Education

Skills

Languages

Timeline

RICKEY R. EVANS

Dolton,Illinois

Summary

Experienced with managing client accounts and optimizing client satisfaction through tailored solutions. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships. Track record of effective communication and problem-solving in team-oriented setting.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with client interaction, providing essential support in case management. Utilizes organizational skills to maintain accurate records and assist with client needs. Knowledge of effective communication techniques to facilitate client satisfaction and team efficiency.

Overview

years of professional experience

Work History

Account Specialist

Discover Financial Services

Chicago, IL

01.2024 - Current

Review, verify, and process credit card applications.
Assist customers with inquiries, manage account updates, and handle billing inquiries.
Ensure all activities comply with relevant regulations and internal policies.
Collaborate with team members to achieve exceptional member and employee experience in all interactions with Card Services.
Respond to member inquiries via phone, mail, or electronic means, often in a call center environment that requires 100% phone-based interaction.
Promptly and efficiently handled 100 – 250 inbound calls a day.

Data Entry Specialist-Remote (Settlement Options)

Prudential

Newark, New Jersey

01.2022 - 01.2024

Determine entry priorities.
Made beneficiary and ownership changes to policies.
Provided policy status letters.
Reviewed referrals to ensure all the data is in good order and process the request.
Monitored all issues to ensure resolution and/or escalation to an appropriate party for resolution.
Consistently interacted with clients and colleagues in a respectful manner.
Verified and corrected data discrepancies.
Monitored spreadsheet with high priority cases.
Prepared correspondence for any changes made on policy.

Data Entry Specialist

Iron Mountain

Chicago, Illinois

01.2018 - 01.2022

Maintained 100% accuracy rate in medical record entry, measured through regular audits and error tracking.
Entering data into patient's files and scanning all reports received into the patients' file.
Identify and address inefficiencies in medical record retrieval time.
Maintain confidentiality of patient records and ensuring accuracy of medical records.
Updated patient information in the medical database.
Assisted in generating reports and maintained records of all data entries.
Demonstrated excellent time management skills by completing tasks within deadlines set by supervisor.

SNAP/DCBS-Remote Caseworker

Conduent

Lexington, Kentucky

01.2016 - 01.2018

Accurately determined if applicants met eligibility requirements for public assistance programs such as SNAP, Cash Assistance, and Medical Assistance through an assigned processing queue.
Professionally scheduled appointments and interviewed clients to determine which services would best fit their needs. Prepared necessary correspondence and documents needed to complete their application.
Evaluated and monitored client cases to ensure they follow applicable rules, regulations and guidelines. Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide the best experience possible.
Provided guidance to clients by offering additional support in referring them to other appropriate resources and/or placement assistance.
Consistently interacted with clients and colleagues in a respectful manner.
Established and promoted a positive and professional relationship with clients and colleagues from various cultures and backgrounds.

Customer Service Representative

Orc Protel

Lansing, Illinois

01.2015 - 01.2016

Promptly and efficiently handled 70+ customer interactions daily while addressing customer service inquiries and thoroughly explaining products and services in detail.
Provided detailed and polite customer service to ensure customer retention, satisfaction and improvements.
Achieved customer satisfactions rating of 95% within six months.
Professionally answered inbound calls within guidelines and properly directed calls to improve call flow in queues.

Assembly Line Packer

Atlas

Tinley Park, Illinois

01.2013 - 01.2015

Understood and adhered to a safe work environment by wearing required protective work equipment daily.
Worked on production lines that achieved 100% of quality goals while exceeding production ranges daily.
Demonstrated accuracy in the assembly of parts, goods, and components.
Gathered and evaluated product requests, produced shipping tags, and distributed requests to customers in a safe and accurate manner.