JENNIFER SCHADEBERG
Bradenton,FL
Summary
Adept at driving business growth and enhancing customer relationships, my tenure at Sprint showcased my ability to excel in account management and customer retention. Leveraging exceptional communication skills and CRM software expertise, I consistently delivered solutions that fostered client loyalty and business development. My proactive approach and ability to adapt have been pivotal in achieving notable success in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Account Specialist
Uhlig
05.2024 - 11.2024
- Manage residential and commercial property software programs to allow them to provide new and existing residents government required documents
- Host virtual meetings with clients to discuss needs and how to customize their website
- Provide virtual training before launch of their website to show them how a customer can request documents and how the management company will send out the documents
- Discussed with client laws for their state on price points allowed for documentation for sale as well as market trends in their state
- Build and implement the discussed needs into the software
Business Inside Sales
T-Mobile
06.2023 - 05.2024
- Manage book of business to upsell and cross sell products and solutions to SMB in the United States
- Daily customer communication and follow-up using various tools to complete outbound/inbound phone calls, emails, online meetings/appointments
- Facilitate the entire sales process from the initiate of the original call to proposal, through finalization of an order for each customer I speak with
- Perform research to understand customer’s unique needs, key contacts, and potential business opportunities
- Using research, select appropriate product/service information messaging to meet the needs of individual customers
Recruiter
RandstadUSA
04.2021 - 06.2023
- Recruiter for Industrial companies in Kansas city area
- Recruit for Temp to Perm position
- Client Account Management
- Sales
Small Business Consultant
Thryv
10.2019 - 04.2020
- Executed CRM system configurations based on specific business requirements
- Prioritized and organized tasks to efficiently accomplish service goals Used cold calling techniques to build new lead funnel
- CRM software demonstration
- Develop marketing and advertising for digital platforms and yellow pages
Account Retention Manager
Sprint
08.2016 - 08.2019
- Promoted customer retention by using exceptional interpersonal skills
- Performed customer negotiations to reach fair conclusion for both business and customer
- Explained new products and services to customers
- Responded to customer queries daily through calls and email
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Provided a total sales solution to our business customers for their mobility needs
- Including selling value of Sprint devices, accessories service plans, billing and cost analysis, personalized experience and protecting their investment
- Sold various products by explaining unique features and educating customers on proper application
- Maintained knowledge of current promotions, exchange guidelines
Sales Associate
Sprint by Wireless Lifestyle
03.2011 - 11.2015
- Offered product and service consultations and employed upselling techniques
- Built trusting relationships with customers by making personal connections
- Acted as initial contact in addressing customer concerns
- Prepared daily cash deposits with zero discrepancies
- Surpassed daily sales goals by cross-selling and promoting additional products
Education
High School Diploma -
Independence Senior High
Independence, KS05.2008
Skills
- Sales
- Teamwork
- Professionalism
- Account management
- Written communication
- Analytical thinking
- Client acquisition
- Customer service-focused
- Excellent communication
- Customer retention
- Relationship building
- CRM software
- Cold calling
- Attention to detail
- Business pitches and sales
- Manage book of business
- Sales Force experience
- Organizational skills
- Cross-selling
- Business development
- Networking skills
- Sales process
LANGUAGE
English
Native
Timeline
Account Specialist
Uhlig
05.2024 - 11.2024
Business Inside Sales
T-Mobile
06.2023 - 05.2024
Recruiter
RandstadUSA
04.2021 - 06.2023
Small Business Consultant
Thryv
10.2019 - 04.2020
Account Retention Manager
Sprint
08.2016 - 08.2019
Sales Associate
Sprint by Wireless Lifestyle
03.2011 - 11.2015
High School Diploma -
Independence Senior High
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