DANIA KHALID SIDDIQUI
Katy,United States
Summary
Seeking a challenging position, in a dynamic organization that will permit me to utilize the skills I have developed during my studies and my professional work experiences, and will allow professional growth with an opportunity to excel.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Account Specialist
SCIENS LOGISTICS
Deerfield Beach, FL
11.2021 - 05.2022
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Completed routine and complex account updates to resolve problems.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Monitored expenses to verify appropriate resource use and achieve budgets.
- Adhered to standards of quality and service as well as all compliance requirements.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Set up new customer accounts and updated existing profiles with latest information.
Assistant Director of Education
Kiddie Academy
Katy, Texas
10.2019 - 05.2020
- Oversaw development and implementation of quality educational programs.
- Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Counseled and monitored at-risk students for attendance, academic progress and behavioral concerns.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Built rapport with young clients and families using tailored emails and newsletters.
- Observed teachers and students in classrooms to gather data and improve instruction.
- Designed or used assessments to monitor student learning outcomes.
Sales Manager
MACY’S
Houston, TX
05.2016 - 07.2018
- Home, Men’s, Women’s Clothing and Customer Service)
- Resolves customer concerns in a timely and empathetic manner
- Improve overall customer satisfaction by implementing realistic targets and demonstrating accountability
- Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism
- Manages inventory control/shrinkage by conducting weekly and monthly counts
- Responsible for creating detailed sales action plans which assisted in the coaching of sales representatives to improve performance
- Reinforced company initiatives by providing additional job training to update employees on new policies, new services and operational changes through product knowledge seminars, and goal setting strategies
- Develop, assign and monitor sales goals for retail personnel
- These goals are determined based on what the company was looking for plus what the location needed to show growth and improvement
- Responsible for day to day operations and management- hiring, training and overseeing 40 retail staff, effectively implemented annual performance reviews
- Improved in store sales by organizing events for new products and services
- Creates business plans based on volume projections and previous years' business to exceed financial goals for individual employees
- Create work schedules and planner for day to day operational functions
- Manage Buy online pick up in store operations
- Planned and promoted events to boost department sales.
Supervisor
ROSS, Dress For Less
Houston, TX
10.2015 - 04.2016
- Assist with the maintenance and merchandising of the store to maintain neat, orderly, and well stocked and appealing displays
- Demonstrated advanced product knowledge and built quality customer relationships that result in ensured friendly and professional interactions with all guests
- Prioritize account management, POS operations, customer service problem-solving and relationship building in fast-paced setting
- Maintained a clean and organized department according to company guidelines
- Strived for quick complaint resolution, ability to resolve problems on the first call and avoid escalation of issues
- Motivated team by promoting teamwork, rewarding positive behavior, and encouraging optimism
- Lead team by providing crucial business training in self-reliance, spirit to succeed and vital ability to successfully communicate with people from all socio-economic backgrounds
- Built and maintained strong client relationships to ensure leads, future business and maximum productivity
- Trained and supervised employees in customer service, cashiering, reconciling receipts and computer data entry
- Trained new employees on basic customer service techniques and procedures
- Trained and supervised employees in customer service, cashiering, reconciling receipts and computer data entry
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales
- Assist with markdowns, pricing and merchandising.
Education
Bachelor of Arts - Business Management
Capital University
01.2008 - 01.2012
High School Diploma - Sciences
Pickerington High School Central
01.2006 - 01.2008
Skills
Over Seven years of extensive experience in retail sales and customer serviceGood organizational and time management skillsHandled recruitment, training and development of employeesExceptional interpersonal and communication skillsDemonstrated ability to work quickly and efficientlyAware of current sales trends and developments in local marketDiligent worker with excellent communication and teamwork skillsTrack record of maintaining current knowledge of company’s products, marketing programs, promotions, and media plansPartner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-upEstablish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implementedEnsure optimum sales floor coverage and lead selling initiatives throughout the store as neededConduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reductionMonitor and address performance issues on a timely basisBoost sales through organizing events around the departments
Accomplishments
- Consistently exceeded daily sales target
- Reduce shortage by $30,000 through implementing MOS Process and consistency
- Proven track record of success in an energetic quota driven environment
- Talented trainer and supervisor capable of building strong working teams
- Highly motivated, analytical and diligent worker with excellent communication and teamwork skills
- Improved overall customer satisfaction by implementing realistic targets and demonstrating accountability
- Supervising the floor staff regarding customer service operations, scheduling their shift timings as per the store requirement
- Helped individuals achieve career growth through training and education
- Successfully executed planning and marketing of events associated to different brands/vendors
- PROFESSIONAL COMPETENCIES
- Office Management
- Scheduling & Calendar Management
- Meeting & Event Planning
- Spreadsheets & Data Entry
- MS Office (Word, Excel, PowerPoint)
- Query response
- Customer assistance
- Buy Online Pickup in Store operation
- Associate development Relationship Building
- Customer Account Management
- Strategic Planning
- Product Knowledge Development
- Sales Goals Attainment
- Departmental Maintenance
- Inventory Management
- MOS Operations
Affiliations
Leadership Management Associate, Capital University
Timeline
Account Specialist
SCIENS LOGISTICS
11.2021 - 05.2022
Assistant Director of Education
Kiddie Academy
10.2019 - 05.2020
Sales Manager
MACY’S
05.2016 - 07.2018
Supervisor
ROSS, Dress For Less
10.2015 - 04.2016
Bachelor of Arts - Business Management
Capital University
01.2008 - 01.2012
High School Diploma - Sciences
Pickerington High School Central
01.2006 - 01.2008