and leadership. Proven record of sales growth
customer relationship management
operational execution
and team leadership. Spent 19 years in the Large Store business
achieving route growth in 17 of 19 years
with only two years experiencing minimal growth. Consistently met sales quotas and revenue plan objectives
including during challenging and highly competitive business conditions. Joined Coca-Cola Consolidated in September 2025 as an SSM Supervisor to expand my career into leadership and apply extensive beverage industry and Large Store experience to team development and business performance.
CORE COMPETENCIES
District & Sales Leadership
Large Store Sales & Operations
Sales & Revenue Growth
Sales Quota Achievement
Customer Relationship Management
Team Leadership & Development
Coaching & Accountability
Merchandising & Store Execution
Customer Service
Sales Planning & Execution
Retail Operations
Cross-Functional Leadership
Performance Management
Inventory & Product Rotation
Problem Solving
Employee Development
PROFESSIONAL EXPERIENCE
COCA-COLA CONSOLIDATED
SSM Supervisor | September 2025–Present
Joined Coca-Cola Consolidated as an SSM Supervisor to expand my career into leadership while bringing more than 25 years of beverage industry experience to the organization.
Lead and support employees across sales
delivery
merchandising
and customer-service functions.
Provide coaching
direction
feedback
and accountability to team members.
Work closely with sales and delivery operations to resolve customer and operational issues.
Build and maintain strong relationships with store managers and key customer contacts.
Maintain company standards for product quality
rotation
merchandising
and account execution.
Support employee development by sharing extensive knowledge of beverage
retail
and Large Store operations.
Work cross-functionally to improve communication
execution
customer service
and business performance.
Conduct field observations and ride-alongs to identify opportunities
reinforce standards
and coach employees.
Utilize spreadsheets
email
phone communication
and available reports to coordinate daily business activities.
Support both sales and delivery functions and provide leadership across departments when business needs require.
Apply extensive field experience to improve employee performance
customer relationships
and operational execution.
PEPSI BOTTLING VENTURES
October 2000–September 2025
Progressed through multiple business models and responsibilities during a 25-year career with Pepsi Bottling Ventures
developing extensive experience in sales
customer service
delivery
merchandising
and Large Store operations.
Large Store Sales Representative | 2006–2025
Built a 19-year career in Large Store Sales
consistently growing routes and achieving sales and revenue objectives through strong customer relationships and exceptional customer service.
Achieved route growth in 17 of 19 years
with only two years experiencing minimal growth.
Consistently met sales quotas and revenue plan objectives.
Used strong customer service and relationship-building skills to grow routes and protect existing business.
Successfully grew business during challenging and highly competitive market conditions.
Built long-term relationships with store managers
receivers
and key retail decision-makers.
Identified customer needs and developed solutions that supported sales growth and improved account execution.
Managed product availability
merchandising
displays
rotation
and promotional execution.
Worked closely with customers to improve product availability
store conditions
and sales opportunities.
Maintained a strong focus on revenue growth
customer satisfaction
and in-store execution.
Developed extensive knowledge of Large Store operations
retail expectations
sales execution
and revenue performance.
Pre-Sell Representative | 2004–2006
Selected as one of five Pre-Sell representatives for the launch of the Pre-Sell business model in Midland.
Helped establish and execute the new sales model while developing customer relationships and sales opportunities.
Managed assigned accounts and worked with customers to improve product availability and sales execution.
Developed experience in sales planning
customer communication
order execution
merchandising
and route management.
Delivery Sales Representative | 2002–2004
Operated a 16-bay delivery truck
selling products directly from the truck to customers.
Managed customer relationships while maintaining product availability and sales execution.
Developed hands-on experience in route operations
selling
merchandising
inventory management
and customer service.
Full Service Representative | 2000–2002
Began beverage industry career in Full Service.
Developed foundational experience in customer service
merchandising
product rotation
inventory management
and account execution.
Built strong knowledge of beverage distribution and retail operations.
CAREER PROGRESSION
2000 — Pepsi Bottling Ventures — Full Service
2002 — Pepsi Bottling Ventures — Delivery Sales / 16-Bay Truck
2004 — Pepsi Bottling Ventures — Selected as 1 of 5 Pre-Sell Representatives for Midland Launch
2006 — Pepsi Bottling Ventures — Large Store Sales
2006–2025 — 19 Years of Large Store Experience
September 2025–Present — Coca-Cola Consolidated — SSM Supervisor
KEY CAREER ACHIEVEMENTS
26 years of beverage industry experience
25 years with Pepsi Bottling Ventures
19 years of Large Store sales experience
Route growth achieved in 17 of 19 Large Store years
Consistently achieved sales quotas and revenue plan objectives
Selected as 1 of 5 Pre-Sell representatives for the Midland launch
Progressed through Full Service
Delivery Sales
Pre-Sell
and Large Store Sales
Currently serving as an SSM Supervisor with Coca-Cola Consolidated
Extensive experience in customer service
sales growth
merchandising
retail operations
and employee leadership
Broad understanding of the beverage business from the field
customer
sales
operational
and leadership perspectives
EDUCATION
Albemarle High School
Albemarle
North Carolina
High School Diploma — 1985
PROFESSIONAL DEVELOPMENT
Leadership Through Change
Emotional Leadership
Coaching & Employee Development
Delegation & Accountability
Cross-Functional Leadership
Customer Relationship Management
Performance Management
Team Development
Sales & Operational Execution
LEADERSHIP OBJECTIVE
To leverage 26 years of beverage industry experience
19 years of Large Store sales success
proven customer relationship skills
and current leadership experience as an SSM Supervisor to lead a District Sales team. I bring a unique understanding of the beverage business from the route
customer
sales
merchandising
operational
and leadership perspectives. My goal is to develop people
strengthen customer relationships
drive sales and revenue growth
and deliver consistent execution across the district.