Oscar Armendariz
Rio Rancho,NM
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
21
21
years of professional experience
Work History
Account Executive
Shamrock Foods
02.2016 - Current
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Designed program and maintenance plans to monitor product inventories.
- Prepared additional quotes for current clients to upsell products and services.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Trained clients on product features and updates to secure buy-in.
- Created and executed account strategies to translate organizational goals into client activities.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
Transportation/warehouse
Shamrock Foods
02.2014 - 02.2016
- Verified each delivery against shipping instructions before delivering to customers
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Loaded truck and properly secured items to prevent damage during transportation
- Completed on-time deliveries by choosing the best and most efficient routes
- Submitted receipts and money received from deliveries at the end of each shift
- Drove company truck for local and intra-state pick-ups and deliveries
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors
- Followed the company's loading and unloading procedures for hazardous materials
- Completed all documentation neatly and accurately
- Worked overnight shifts during peak periods
- Recorded truck plate number and mileage on receipt when refueling
- Completed all necessary paperwork using neat and legible handwriting
- Loaded and unloaded pieces into boxes for shipment
- Moved freight, stock and other materials to and from storage and production areas and loading docks
- Tagged all inbound merchandise with receiving date.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Machinest
Ferguson Fire and Fabrication
11.2006 - 03.2013
- Received, stored and shipped goods and materials
- Stacked and transported all overstock to storage areas
- Reported all equipment failures and malfunctions to supervisor
- Cleaned and maintained the warehouse in compliance with OSHA safety standards
- Tracked time spent on assignments each day for productivity reporting
- Operated forklifts and other heavy machinery safely
- Unloaded cargo from truck with hand trucks and pallet jacks
- Swept floors and stored equipment at the end of each shift
- Loaded and unloaded ship cargo
- Attached identifying tags to containers
- Collated components for assembly
- Maintained necessary level of communications between shifts
- Responsible for achieving production requirements
- Made sure that products were produced on time and are of good quality.
Cashier
76 gas station
04.2005 - 11.2006
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Greeted customers and provided excellent customer service
- Strictly followed all cash, security, inventory and labor policies and procedures
- Reported to each shift on time and ready to work.
Delivery Driver
Hungry Howies Pizza
04.2005 - 11.2006
- Loaded and unloaded customer orders
- Verified each delivery against shipping instructions before delivering to customers
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Loaded truck and properly secured items to prevent damage during transportation
- Completed on-time deliveries by choosing the best and most efficient routes
- Submitted receipts and money received from deliveries at the end of each shift
- Completed all necessary paperwork using neat and legible handwriting.
Cashier
Church's chicken
02.2004 - 02.2005
- Greeted customers and provided excellent customer service
- Prepared all food orders within a 2-3 minute time frame
- Assembled food orders while maintaining appropriate portion control
- Verified that prepared food met all standards for quality and quantity
- Cooked and packaged large batches of food that were prepared to order or kept hot until needed
- Diligently restocked work stations and display cases.
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ01.2006
Skills
- Self motivated Inside Sales Representative with excellent verbal and written communication skills
- Energetic Sales Representative with four years of sales experience in-person and over the phone
- Experienced sales rep with territory management and closing experience
- Friendly and enthusiastic sales representative who consistently meets customer service satisfaction goals
- Food service worker with exceptional interpersonal skills reliable, punctual and works well under pressure
- Energetic, bilingual team player with four years of experience as a fast food crew member, dishwasher and busser in a busy restaurant
- Enjoys interacting and working with others
- Outgoing worker familiar with cash and food handling procedures
- Extensive experience in high-volume warehouse operations, including logistics, distribution and inventory management
- Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics
- Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible
- Warehouse worker with strong work ethic and seven years hands-on experience
- Reliable Warehouse Worker with extensive experience operating forklifts and electric pallet jacks
- Cash handling and management
- Positive and friendly
- Retail merchandising experience
- Types 45 WPM
- Excellent work ethic
- Strong conflict resolution skills
- Quick learner
- Organized multi-tasker
- Able to lift 100 pounds
- Fluent in Spanish and English
- Fast and efficient service worker
- Dedicated team player
- Self-motivated
- Fast learner
- Lead Development
- Data Analysis
- Account Management
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Account Executive
Shamrock Foods
02.2016 - Current
Transportation/warehouse
Shamrock Foods
02.2014 - 02.2016
Machinest
Ferguson Fire and Fabrication
11.2006 - 03.2013
Cashier
76 gas station
04.2005 - 11.2006
Delivery Driver
Hungry Howies Pizza
04.2005 - 11.2006
Cashier
Church's chicken
02.2004 - 02.2005
High School Diploma -
South Mountain High School
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