Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Michael Fick

Davenport,FL

Summary

Skilled in sales, customer relationships, business management, with a background in medical devices and the automotive industry. Demonstrated ability to increase revenue, customer satisfaction, and loyalty through effective sales tactics and service excellence. Responsible and dependable to employer, along with clients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Specialist

Unitron Hearing
Aurora, IL
03.2022 - Current
  • Manage over 400 accounts between 4 territories.
  • Grew Texas territory from $800,000 to $3,000,000.
  • Increased revenue in other 3 territories by 30%.
  • Developed and maintained customer accounts by accurately recording customer information.
  • Hosting customer dinners and events.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
  • Generating new business.
  • Maintaining and growing relationships.
  • Consistently in top 3 Account Specialists.
  • Working in collaboration with RVP, RSM, Customer Service Representative, and territory trainers.
  • Participating in National Hearing Conventions.
  • Creating strategy plans.

Account Manager

Mercedes-Benz of West Chester
West Chester, PA
09.2020 - 09.2021
  • Negotiated deals with clients to maximize profitability.
  • Met and exceeded quotas.
  • Consistently had referrals from previous business.
  • Creating product value and selling vehicles for above MSRP.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Generated leads through cold calling activities.
  • Increased business by going above competitors, ex. Willing to personally deliver vehicle to customer's home within the East Coast.
  • Consistent 5-star reviews with clients.

Office Manager

Fick Hearing Aid Center
Reading, PA
01.2017 - 09.2020
  • Oversaw a small business generating over $1,000,000 a year.
  • Increased yearly profit by helping lower our costs while increasing the price of goods.
  • Worked diligently with medical professionals on executing sales, while maintaining patient satisfaction.
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed office inventory and placed new supply orders.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.

Education

Some College (No Degree) - Film

Shippensburg University of Pennsylvania
Shippensburg, PA

Skills

  • Territory Growth
  • Due diligence
  • Reporting skill
  • Customer Engagement
  • Account investigations
  • Customer relationship development
  • Business Development
  • Report Writing
  • Revenue Growth
  • Recordkeeping abilities
  • Research proficiency
  • Account updating
  • Billing resolutions
  • Client Engagement
  • CRM Software
  • Schedule Coordination
  • Attention to Detail
  • Telephone sales
  • Sales Presentations
  • Persuasive negotiator
  • Opportunity Identification
  • Lead Qualification
  • Customer Service
  • Regional sales
  • Consultative Sales Approach
  • Relationship Building
  • Exceptional customer service
  • Closing Techniques
  • Dependable
  • Salesforce
  • Issue Resolution

Affiliations

  • Avid runner that participates in Spartan Races, Disney Marathons, along with supporting local 5ks.
  • 20+ year drummer/percussionist that currently participates in local Church services.
  • Volunteer speaking with youth that are struggling to get out of ruts and find purpose.

Accomplishments

  • Percussionist in the London New Years Day Parade.
  • Cadet Leader, Squad Leader of the Year while attending Valley Forge Military Academy.
  • Dunaway Award, winning a competitive public speaking contest while attending Valley Forge Military Academy.
  • Recruitment Chair of the Year, for Kappa Sigma Fraternity. Doubled our Pledge Classes in 2016 while attending Shippensburg University.

Certification

  • Hearing Instrument Specialist Apprentice.

References

References available upon request.

Timeline

Account Specialist

Unitron Hearing
03.2022 - Current

Account Manager

Mercedes-Benz of West Chester
09.2020 - 09.2021

Office Manager

Fick Hearing Aid Center
01.2017 - 09.2020

Some College (No Degree) - Film

Shippensburg University of Pennsylvania

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Michael Fick