Mckayla Phillips
Hawkinsville,GA
Summary
Actively seeking for a customer service position where I can optimize my problem solving and organizational skills to contribute to an increased customer service satisfaction experience.
Overview
1
1
year of professional experience
Work History
Account Specialist
World Finance
Macon, GA
09.2021 - 02.2022
- Provide excellent customer service by assisting customer's on the phone and in office with questions, concerns, and products offered.
- Prepare loan documents and manage the application process.
- Provide quick customer service by taking and posting loan payments.
- Contact customers to help them get on track if they have overdue payments.
- Maintain customer relationships and keep in contact with current customers regarding their loan status.
Cashier
Zaxbys
Gray, GA
02.2018 - 12.2018
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Set up new sales displays each marketing.
- Solicited to up grade there meals for bigger and introduce whats new on the menu the customers haven't heard from advertisement's.
Education
High School Diploma -
Jones County High School
Gray, GA05.2020
Skills
- Reporting Skill
- Territory Growth
- Revenue Growth
- Account Investigations
- Selling Skills
- Customer service
- Reliable
- Able to show empathy
- Conflict resolution
- Team leader
Timeline
Account Specialist
World Finance
09.2021 - 02.2022
Cashier
Zaxbys
02.2018 - 12.2018
High School Diploma -
Jones County High School
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